Housekeeping-Aid

COMMONWEALTH LODGING MANAGEMENT LLC•Virginia Beach, VA

5d•Onsite

About The Position

The Housekeeping-Aid is responsible for maintaining positive guest relations, resolving guest complaints, and ensuring guest satisfaction. This role requires maintaining knowledge of hotel features, services, and promotions, as well as the proper use and maintenance of equipment and chemicals. The Housekeeping-Aid will also be responsible for various cleaning and stocking duties throughout the hotel, including linen rooms, common areas, pool areas, and ice/soda machines. Additional duties include cleaning rugs and furniture, washing walls and ceilings, removing dirty linen, picking up trash, delivering items to guest rooms, and handling lost and found items. The role also involves assisting co-workers and guests, notifying supervisors of guest feedback, and being knowledgeable about local attractions. The Housekeeping-Aid must also be familiar with and abide by all hotel policies and procedures, and assist in emergency situations to protect guests and the property.

Requirements

Exert physical effort in lifting/transporting at least 25 pounds.
Push/pull carts and other equipment up to 100 pounds.
Endure various physical movements throughout the work areas.
Work environment includes front office, and all areas of the hotel.
Work environment includes Guest Rooms, Guest and Service Corridors, Housekeeping Office.
Must be able to stand and exert well-paced mobility for lengthy periods of time.
Must be able to reach above head and shoulder height to perform job duties.

Nice To Haves

Basic knowledge of the local downtown area to provide guests with information and recommendations during their stay on property.

Responsibilities

Maintain positive guest relations and guest confidentiality.
Resolve guest complaints and ensure guest satisfaction.
Communicate effectively with guests and team members.
Maintain knowledge of hotel features, services, hours of operation, room rates, special packages, promotions, daily house count, expected arrivals/departures, and scheduled group activities.
Maintain complete knowledge of correct maintenance and use of equipment.
Use equipment only as intended.
Use all chemicals in accordance with OSHA regulations and hotel requirements.
Complete daily report as instructed by supervisor.
Stock linen room with supplies.
Empty linen from housekeeping carts.
Sweep and mop areas in front of elevators; clean all trash cans, and clean elevator track.
Maintain pool areas.
Clean pool windows and bathroom daily.
Clean ice and soda machines on all floors.
Dust light fixtures in hallways.
Cleans rugs, carpets and upholstered furniture using a vacuum cleaner, broom and carpet shampoo machine.
Wash walls and ceiling, moves furniture’s and turn mattress.
Remove all the dirty linen from laundry chutes and dirty linen from hallways.
Pick up trash from all floors after the room attendants finish for the day.
Deliver towels, cribs, cots and other items to the guest rooms upon request.
Turn in lost and found items immediately to the supervisor.
Aid co-workers and guests as needed.
Notify the supervisor of any guests’ complaints or comments.
Be familiar with all local attractions/activities to respond to guest inquiries accurately.
Assist in handling emergencies to protect our guests and associates and preserve the building and its systems during emergencies.
Act as quickly and responsibly as possible to return the building to its normal operating status.
Provide guests with information and recommendations about the local downtown area.
Abide by all departments, Commonwealth Lodging Management and hotel policies and procedures, as well as brand standards, policies and procedures.