Housekeeping-Aid

COMMONWEALTH LODGING MANAGEMENT LLC•Oxford, MS

4d•Onsite

About The Position

This role is responsible for maintaining positive guest relations, resolving guest complaints, and ensuring guest satisfaction. The Housekeeping Aid will maintain knowledge of hotel features, services, and promotions, as well as the proper use of equipment and chemicals. Daily tasks include reporting, stocking, and cleaning various areas of the hotel, including hallways, elevators, pool areas, and ice/soda machines. The position also involves cleaning rugs, carpets, and furniture, washing walls, moving furniture, and turning mattresses. Additionally, the Housekeeping Aid will manage dirty linen and trash, deliver guest requests, and handle lost and found items. This role requires assisting co-workers and guests, responding to guest inquiries about local attractions, and assisting in emergency situations. Adherence to all departmental, management, and hotel policies, as well as brand standards, is expected. This job description provides a general overview of expectations.

Requirements

Exert physical effort in lifting/transporting at least 25 pounds.
Push/pull carts and other equipment up to 100 pounds.
Endure various physical movements throughout the work areas.
Work under variable temperature conditions and noise levels, in indoor and outdoor settings.
Must be able to stand and exert well-paced mobility for lengthy periods of time.
Work around fumes and/or odor hazards, dust and/or mite hazards, biohazards and chemicals.
Must be able to reach above head and shoulder height to perform job duties.

Nice To Haves

Basic knowledge of the local downtown area to provide guests with information and recommendations.

Responsibilities

Maintain positive guest relations and guest confidentiality.
Resolve guest complaints and ensure guest satisfaction.
Communicate effectively with guests and team members.
Maintain knowledge of hotel features, services, hours of operation, room rates, special packages, promotions, daily house count, expected arrivals/departures, and scheduled group activities.
Maintain complete knowledge of correct maintenance and use of equipment.
Use all chemicals in accordance with OSHA regulations and hotel requirements.
Complete daily report as instructed by supervisor.
Stock linen room with supplies.
Empty linen from housekeeping carts.
Sweep and mop areas in front of elevators.
Clean all trash cans and elevator tracks.
Maintain pool areas.
Clean pool windows and bathrooms daily.
Clean ice and soda machines on all floors.
Dust light fixtures in hallways.
Clean rugs, carpets, and upholstered furniture using a vacuum cleaner, broom, and carpet shampoo machine.
Wash walls and ceiling.
Move furniture and turn mattresses.
Remove all dirty linen from laundry chutes and dirty linen from hallways.
Pick up trash from all floors after room attendants finish for the day.
Deliver towels, cribs, cots, and other items to guest rooms upon request.
Turn in lost and found items immediately to the supervisor.
Aid co-workers and guests as needed.
Notify the supervisor of any guests' complaints or comments.
Be familiar with all local attractions/activities to respond to guest inquiries accurately.
Assist in handling emergencies to protect guests and associates and preserve the building and its systems.
Act quickly and responsibly to return the building to its normal operating status.
Provide guests with information and recommendations on the local downtown area.
Abide by all departments, Commonwealth Lodging Management, and hotel policies and procedures, as well as brand standards, policies, and procedures.