Housekeeping Administrative Assistant

Loews Hotels•Miami Beach, FL

8d•Onsite

About The Position

This role is responsible for maintaining tracking systems for daily housekeeping operations, including guest satisfaction surveys, ordering supplies, managing inventories, payroll, and other office-related duties. The position is at Loews Miami Beach Hotel, a reimagined oceanfront resort in South Beach with 790 guestrooms and suites, direct beach access, an oceanfront pool deck, Sea Spa, six restaurants and lounges, and over 65,000 square feet of meeting space. Loews Hotels & Co, founded in 1960, operates iconic hotels and resorts across the U.S. and Canada, emphasizing growth, belonging, and exceptional experiences in iconic destinations. They foster a diverse and welcoming environment where team members are valued for their individuality and career aspirations.

Requirements

Able to work as part of a dynamic quality-driven team.
Able to work a flexible schedule, including weekends and holidays.
Must be customer-service orientated and have excellent hospitality skills.
Ability to sit for extended periods of time.
Ability to operate a computer.
Ability to communicate effectively with guests and other departments.
Ability to provide clear direction, instruction and guidance to housekeeping team members.
Ability to organize, prioritize work and meet deadlines.
Previous Housekeeping experience preferred.

Responsibilities

Maintain all tracking systems in the department, primarily Market Metrix and Following up with customer service.
Track and maintain inventories for housekeeping department and order supplies as needed based on par levels.
Prepare biweekly payroll, memos, vacation requests, and schedule for completion by manager.
Ensure payment of gratuities and incentive is completed correctly.
Enter day off requests on schedule.
Answer housekeeping phones.
Expedite guest requests, departmental requests, front office requests, engineering requests to appropriate areas.
Update suite status on computer.
Type, file and perform other clerical duties as assigned.
Assist suite attendants and Houseperson in securing all supplies and tools necessary for the completion of their jobs as need arises.
Report all suspicious persons or actions, hazardous conditions, etc. to Security Department.
Provide instruction and/or guidance for guests and Loews team members safety in fire or other emergency situation.