Housekeeper

Marriott•Chula Vista, CA

About The Position

The Housekeeper responds promptly to requests from guests and other departments and performs guest-room and public-area cleaning duties. The role includes preparing and transporting a supply cart, following access procedures before entering guest rooms, replenishing amenities, changing linens, making beds, cleaning bathrooms, removing trash and room-service items, checking appliances, straightening furnishings, dusting and polishing surfaces, removing marks, vacuuming carpets, and performing floor-care duties in guest rooms and hallways. The Housekeeper follows company, safety, and security policies; reports maintenance issues, hazards, accidents, and injuries; completes safety training and certifications; and stores flammable materials properly. The role requires a clean and professional appearance, confidentiality, courteous guest service, clear and professional communication, teamwork, and adherence to quality standards. The Housekeeper performs other reasonable duties as requested by Supervisors. Gaylord Hotels describes its associates as STARs and highlights thoughtful service, opportunities for career growth, and membership in the Marriott International portfolio. Marriott International is an equal opportunity employer and considers qualified applicants consistent with applicable law.

Requirements

No related work experience is required.
No supervisory experience is required.
The position requires lifting, carrying, and placing objects weighing up to 25 pounds without assistance and objects over 25 pounds with assistance.
Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Ability to stand, sit, kneel, or walk for an extended period across an entire work shift.
Ability to grasp, turn, and manipulate objects of varying sizes and weights, requiring fine motor skills and hand-eye coordination.

Nice To Haves

No high school diploma or G.E.D. equivalent is required.
No license or certification is required.

Responsibilities

Respond promptly to requests from guests and other departments.
Fill a cart with supplies and transport it to the assigned area.
Follow procedures for gaining access to guest rooms and ensure rooms are vacant before entering.
Replace guest amenities and supplies in rooms.
Replace dirty linens and terry with clean items; make beds and fold terry.
Clean bathrooms and remove trash, dirty linen, and room-service items.
Check that appliances are present and working.
Straighten desk items, furniture, and appliances; dust and polish surfaces and remove marks from walls and furnishings.
Vacuum carpets and perform floor-care duties in guest rooms and hallways.
Follow company, safety, and security policies and procedures; report maintenance problems, hazards, accidents, and injuries; complete safety training and certifications; and properly store flammable materials.
Maintain a clean and professional uniform and personal appearance, and protect confidential proprietary information.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Communicate clearly and professionally, support team goals, and meet quality expectations and standards.
Perform other reasonable job duties as requested by Supervisors.