Housekeeper

Marriott•Detroit, MI

About The Position

The Housekeeper responds promptly to requests from guests and other departments and performs guest-room and hallway cleaning duties. This includes preparing and transporting a supply cart, following procedures for entering guest rooms, replenishing amenities, changing linens, making beds, cleaning bathrooms, removing trash and room-service items, checking appliances, straightening furniture and room items, dusting and polishing surfaces, removing marks, vacuuming, and performing floor care. The role follows company, safety, and security procedures; reports maintenance issues, hazards, accidents, or injuries; completes required safety training; and stores flammable materials properly. Housekeepers maintain a clean, professional appearance, protect confidential information, welcome guests, anticipate and address service needs, communicate professionally, support team goals, and meet quality standards. The position also involves physical tasks such as moving and handling objects, pushing a loaded cart, reaching, bending, twisting, stooping, and standing, sitting, kneeling, or walking for extended periods. Other reasonable duties may be requested by Supervisors.

Requirements

No related work experience required.
No supervisory experience required.
No license or certification required.
Ability to move, lift, carry, and place objects weighing up to 25 pounds without assistance and objects over 25 pounds with assistance.
Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Ability to stand, sit, kneel, or walk for an extended period across an entire work shift.
Ability to grasp, turn, and manipulate objects of varying sizes and weights, requiring fine motor skills and hand-eye coordination.

Responsibilities

Respond promptly to requests from guests and other departments.
Fill a cart with supplies and transport it to the assigned area.
Enter guest rooms according to access procedures and verify vacancy before entering.
Replace guest-room amenities and supplies.
Replace dirty linens and terry with clean items, make beds, and fold terry.
Clean bathrooms and remove trash, dirty linen, and room-service items.
Check that room appliances are present and in working order.
Straighten desk items, furniture, and appliances; dust and polish surfaces; remove marks from walls and furnishings.
Vacuum carpets and perform floor care in guest rooms and hallways.
Follow company, safety, and security policies and procedures; report maintenance problems, safety hazards, accidents, and injuries; complete safety training and certifications; and properly store flammable materials.
Maintain a clean and professional uniform and personal appearance and protect confidential proprietary information.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, support team goals, and adhere to quality expectations and standards.
Perform other reasonable job duties as requested by Supervisors.