Housekeeper

MCR Hotels•Temple, TX

4d•Onsite

About The Position

The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas at Residence Inn Temple. The role includes preparing and stocking an assigned work cart, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room. Housekeepers thoroughly clean and restock the number of guest rooms assigned per shift and complete additional cleaning projects as directed by their supervisor, including storage rooms, public spaces, guest laundry, and room deep-cleaning activities. The position supports the hotel’s standards for cleanliness, friendly guest service, organization, safety, consistent quality, and teamwork. Team members greet guests warmly while cleaning, follow operational checklists and procedures, communicate professionally, and may assist with cleaning guest rooms or public spaces as needed. Employees may also be assigned other job-related duties. This is an at-will position; the description does not create an employment contract.

Requirements

Must be at least 18 years of age.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving concerns and issues raised by co-workers and guests.
Must be able to convey information and ideas clearly.
Must have a desire to serve all guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
Must be able to perform the role’s physical demands, including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive hand and wrist motions, and lifting housekeeping items such as linens, trash, or vacuums.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Clean and prepare guest rooms, hallways, and public areas.
Stock room supplies and tools on the assigned work cart before cleaning.
Attend the morning stand-up meeting.
Fold or assist with dirty linen in the housekeeping laundry room.
Thoroughly clean and restock the assigned number of guest rooms per shift.
Complete additional cleaning projects as assigned, including work in storage rooms, public spaces, guest laundry, and room deep-cleaning activities.
Keep front- and back-of-house areas clean, organized, and safe.
Greet guests warmly while cleaning, using their names when possible.
Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports as applicable.
Wear a clean, approved uniform and nametag and maintain grooming standards.
Work collaboratively and communicate clearly, honestly, and professionally with team members.
Follow established guidelines and procedures and assist beyond traditional role boundaries as business and guest needs require.
Arrive and clock in on time, clock out at the scheduled shift ending time unless directed otherwise, and never work off the clock.
Clock in and out for breaks at the designated times and provide sufficient notice when calling out for a scheduled shift.