Housekeeper

Hard Rock Sacramento at Fire Mountain•Wheatland, CA

About The Position

Under the direction of the Housekeeping Manager, the Housekeeper ensures hotel rooms are cleaned to established property standards. The role helps create an atmosphere that encourages guests to choose Hard Rock Hotel & Casino Sacramento at Fire Mountain for gaming entertainment, builds and retains guest relations, and mentors team members to provide superior guest service. The Housekeeper services guest rooms, removes and replaces soiled linens, prepares rooms for arrivals, replenishes amenities, and maintains a clean, adequately stocked cart. The role also cleans and sanitizes work and public spaces, maintains a safe and orderly work environment, and promotes positive relations with guests and team members. The employee discreetly notifies appropriate managers of concerns related to responsible gaming or alcohol service and performs other duties as assigned.

Requirements

High school diploma, GED, or equivalent.
Must be at least 21 years of age.
Must obtain and maintain valid licenses or certifications required by Federal, State, and Gaming regulations.
Must successfully pass a background check and drug screening.
Must communicate effectively in English with guests regarding position duties and responsibilities.
Must be able to lift up to 50 pounds and push or pull up to 250 pounds.
Must be able to stand for a full shift and walk, bend, kneel, and climb stairs throughout the shift.
Must be able to work inside and outside in all weather conditions, including sun, wind, and rain.
Must be able to work with chemicals or agents and in cramped quarters, including laundry and storage areas.
Must be able to operate housekeeping and laundry equipment.
Must have the hearing, speech, vision, and literacy abilities needed for one-on-one communication and job duties.
Must be able to function under pressure, set priorities, and adjust to changing conditions.
Must be able to work varied hours and days, including nights, weekends, and holidays, as needed.
Must complete and adhere to specific training and requirements regarding BBP, PPE, and Standards Execution.

Nice To Haves

Previous experience in hotel housekeeping is preferred.

Responsibilities

Clean guest rooms using cleaning agents and equipment in accordance with department policies.
Remove, inventory, and replace soiled linens and prepare rooms for guest arrivals.
Organize and replenish guest room amenities.
Maintain a clean, orderly cart with adequate supplies.
Maintain a clean, safe, hazard-free work environment within areas of responsibility.
Notify appropriate managers discreetly of concerns or observations related to responsible gaming and responsible alcohol service.
Promote positive guest and team member relations.
Clean and sanitize work and public spaces.
Build and retain guest relations and mentor team members to support superior guest service.
Perform other duties as assigned.