HOUSEKEEPER

KOA•Galveston, TX

About The Position

The Housekeeper maintains a clean, sanitary, comfortable, and tidy environment. The role cleans private offices and public common areas, including the general store, restrooms, and accommodation units, while maintaining departmental standards. The position is scheduled for only 2–3 days per week. The Housekeeper cleans and styles accommodation rooms and public areas to brand expectations, refreshes guest rooms with amenities and supplies, responds to requests in priority order, and works with guest services and property leadership to resolve guest challenges. The role also handles laundry, sanitizes kitchens and bathrooms, maintains assigned campground areas, manages housekeeping carts and master room keys, and reports room conditions and statuses to the housekeeping supervisor and guest services. Duties may change or be assigned at any time.

Requirements

Basic understanding of the English language.
Comfortable working in a fast-paced, high-pressure environment.
Ability to maintain confidentiality.
Able to work nights, weekends, and holidays.
Valid driver’s license.
Able to regularly lift and carry up to 10 pounds and occasionally lift or carry up to 25 pounds or more with assistance.
Ability to bend, stoop, kneel, crouch, climb, push, pull, reach overhead, and move safely over uneven terrain.
Ability to perform repetitive motions and to stand, bend, sit, lift, and walk.
Ability to use personal protective equipment where necessary.
If driving a motorized vehicle is required, ability to meet the described demands of driving, including close and distance vision, sitting, seeing, and reading signs and traffic signals.

Responsibilities

Clean and style accommodation rooms and public areas efficiently, meeting brand expectations and time standards.
Refresh and replenish guest rooms with amenities, supplies, linens, and applicable collateral.
Complete requests in a timely manner and in order of priority.
Take ownership of guest challenges and work collaboratively with the guest services team and property leadership to resolve them.
Complete appropriate forms and turn in guest-left items to the housekeeping supervisor.
Adhere to quality standards and health and safety regulations.
Wash, dry, and fold laundry as required.
Sanitize kitchens and bathrooms, including scrubbing basins, tubs, toilets, and floors, using appropriate chemical solutions and protective equipment.
Sign out and sign in master room keys daily.
Report room condition and status to the housekeeping supervisor and guest services.
Retrieve, stock, restock, and store the housekeeping cart according to prescribed safety and security procedures.
Maintain cleanliness of all assigned campground areas.