Housekeeper

On Site•Ashland, OR

About The Position

The Housekeeper is a part-time member of the Oregon Shakespeare Festival’s General & Company Management team. Working with the Housing Manager and Assistant Housing Manager, the role helps keep OSF-owned and rented company housing clean, safe, welcoming, and well-maintained for guest artists, new hires, and long-term tenants. The position is based in Ashland, Oregon, is non-exempt and represented by IATSE Local 154, and is scheduled for 20 hours per week at $19.35 per hour. The expected start date is ASAP. The Housekeeper maintains sanitation, safety, comfort, and appearance standards; develops cleaning procedures with the department; monitors and distributes housing supplies and guest materials; reports repair needs; and ensures equipment is maintained. The role also prepares apartments for arrivals, supports lost-and-found coordination, provides customer service, participates in meetings and training, and accepts departmental payments. Additional duties may include support for related departments and driving OSF fleet vehicles to transport people and materials. Weekend and evening work or after-hours assistance may be required for driving and other operational needs.

Requirements

No education is required.
Some physical work experience is required.
Must be of legal age to drive rental vehicles.
Must possess a valid driver's license and maintain a clean Motor Vehicles Record (MVR).
Must demonstrate calm, efficient problem-solving and multitasking in a fast-paced environment.
Must be able to learn and adapt quickly to custom scheduling and tracking technology tools.
Must maintain a positive work atmosphere and professional, respectful interactions.
Must demonstrate attention to detail, observation skills, and a proactive, solutions-oriented approach.
Must maintain confidentiality when handling sensitive information.
Must be able to perform required driving, including in all weather conditions and low visibility.
Must be able to lift and carry up to 50 pounds occasionally, with or without reasonable accommodation.
Must be able to perform physical tasks that include frequently climbing stairs, walking across campus (often while pulling a wagon), and navigating varied terrain including steep inclines; and occasionally climbing straight ladders, kneeling, crouching, stooping, and crawling.
The position is scheduled for 20 hours per week and may require weekend and evening work.

Nice To Haves

Experience as a housekeeper, custodian, maintenance worker, or in another customer-service cleaning job is preferred.
Ability to work with minimal supervision.

Responsibilities

Uphold sanitation, safety, comfort, and aesthetic standards in all housing units.
Develop and maintain cleaning standard operating procedures in partnership with General & Company Management.
Complete required training, such as Bloodborne Pathogens training, and apply practices that improve efficiency and effectiveness.
Assess housing supply levels and notify the Housing Manager when items need to be reordered.
Manage distribution of linens, housewares, supplies, laundry access, parking passes, welcome baskets, and related materials.
Inform the Assistant Housing Manager when repairs are needed; ensure vacuums and other equipment are functional and serviced; and make small repairs to linens or furniture when possible.
Implement off-season deep cleaning.
Ensure apartments are clean and welcoming before guest arrivals.
Coordinate with General & Company Management Coordinators on lost-and-found items.
Provide consistent, customer service-focused support, model OSF values and hospitality standards, and demonstrate teamwork.
Participate in General & Company Management and company-wide meetings and training sessions.
Accept payments for the department.
Provide support to related General & Company Management functions or other assigned departments, such as Safety, Support Services, Facilities, and Security.
Provide driving and transportation services as needed, including shuttles, artist transport, mail and package pickup and delivery, material transport, and returns to local stores.
Drive OSF fleet vehicles in compliance with traffic laws and OSF policies for vehicle keys, cleaning, maintenance, fueling, and storage.
Perform other duties as assigned by the Director of Operations, Associate General Manager, Associate Company Manager, Housing Manager, or Office Manager.