Housekeeper

Woodstock Inn & Resort•Woodstock Village, VT

83d•Onsite

About The Position

New England culture and elegant accommodations await at the Woodstock Inn & Resort. Set against the iconic and beautiful village of Woodstock, Vermont, the Woodstock Inn is a year-round destination wrapped in luxury and history. From gorgeous, wood-beam bed frames to plush, hand-dyed blankets, each of our 142 rooms and suites embraces Vermont’s signature style. One of the most beloved resorts in New England, The Woodstock Inn & Resort, is seeking Housekeepers to join the team! Housekeepers are responsible for maintaining the cleanliness of all guest rooms and public spaces. This position plays a critical role in delivering an exceptional guest experience by ensuring accommodations are clean, safe, comfortable, and welcoming. Housekeepers are expected to provide friendly guest service, demonstrate attention to detail, and contribute to a positive and collaborative team environment.

Requirements

Three months of experience at a high-end hotel, resort, or private club required.
Must be able to work independently and as part of a team.
Ability to work in a fast-paced environment and have strong attention to detail.
Ability to perform repetitive tasks throughout the course of the workday.
Work in spaces with limited access to ensure cleanliness of bathrooms and difficult places to reach in guest rooms.
Ability to negotiate all areas of the inn with required cleaning equipment such as vacuums, full mop buckets, and cleaning buckets.
Ability to deliver amenities such as towels, cots, cribs, and other housekeeping items from housekeeping closets to guest rooms.
Ability to lift, carry, push, and pull housekeeping equipment, supplies, and linen carts.
Work cohesively with co-workers as part of a team.

Responsibilities

Maintain complete knowledge of and comply with all resort and departmental policies, service procedures, and standards.
Maintain complete knowledge of correct maintenance and use of department equipment; use equipment only as intended.
Maintain positive guest relations at all times.
Acknowledge and greet all guests, anticipate guest needs, and respond to guest inquiries and comments.
Be familiar with all resort services and amenities and local Woodstock and regional attractions and activities.
Solicit guest feedback to ensure guest satisfaction with service and amenities during guest’s visit.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas and resort public areas.
Clean and maintain cleanliness of assigned guest rooms. All bathrooms free of foreign matter, beds made to the standards of the Inn and all rooms be dust and dirt free.
Assist in the maintenance of other areas as assigned.