Housekeeper - The Inn (Full-Time)

Sea Island•St. Simons Island, GA

82d•Onsite

About The Position

The Housekeeper is responsible for completely cleaning and maintaining guest rooms to Sea Island standards. This includes making beds, cleaning bathrooms, dusting, replenishing supplies, cleaning linens, and vacuuming. The role also involves maintaining carts and closets, ensuring rooms are ready for occupancy, straightening public spaces, performing deep cleaning as instructed, and learning guest names. Additionally, the Housekeeper must possess a thorough knowledge of Sea Island's services and attractions, handle guest issues, maintain cleanliness in all work areas, and uphold company policies. The position requires reporting to work on time, neatly groomed, and in compliance with the dress code.

Requirements

Previous hotel housekeeping experience preferred
Excellent communication skills, both written and verbal
Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
Ability to easily adapt to organizational and environmental changes
Must be flexible to working days, early mornings, evenings, weekends, and holidays
Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
Ability to perform repetitive tasks with accuracy
Ability to lift, carry, pull and push up to 50 lbs repeatedly throughout a shift
Ability to read, write and communicate effectively in English, both written and verbal
No visible tattoos, visible body piercing or unnatural hair color or hairstyles per company grooming standards

Nice To Haves

CPR certification preferred
First Aid certification preferred
If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
May be exposed to mechanical, electrical, chemical and fume hazards

Responsibilities

Report to work at the scheduled time, neatly groomed and in a clean uniform and following company Dress Code policy
Completely clean and maintain guest rooms which consists of, but not limited to: Properly make beds to Sea Island standards, clean bathrooms, dust, replenish all paper items, replace soiled linens with fresh linens, clean all glass and mirrors, replace burned out light bulbs, empty and clean ash trays, empty waste baskets and line them properly, vacuum all rooms daily, spot clean carpet when necessary, clean windows, clean balconies and patio if applicable, re-supply guest room amenities as necessary
Maintain the room attendant carts, in-room and department linen closets
Ensure that guest rooms are properly supplied and ready for occupancy
Straighten all public spaces ensuring that they meet our high standard of cleanliness and are properly presented
Perform deep cleaning as instructed by Supervisor
Learn the names and personally recognize our regular Guests
Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
Maintains cleanliness and organization in all work areas
Uphold appropriate departmental standards of quality/timing
Uphold and ensure compliance with all company and departmental policies and procedures
Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
Attends all scheduled employee meetings and brings suggestions for improvement
Willing and timely execution of other duties as delegated by leadership