Housekeeper

Marriott • Chicago, IL

3d

About The Position

The Housekeeper responds promptly to requests from guests and other departments and cleans assigned guest rooms and hotel areas. Duties include preparing and transporting a supply cart; following procedures before entering guest rooms; replacing amenities, supplies, and linens; making beds; cleaning bathrooms; removing trash and room-service items; checking appliances; straightening and dusting furnishings; removing marks; and vacuuming and performing floor care in guest rooms and hallways.

The role requires following company, safety, and security policies; reporting maintenance problems, hazards, accidents, and injuries; completing safety training; and properly storing flammable materials. Housekeepers maintain a clean, professional appearance, protect confidential information, welcome guests, anticipate and address service needs, communicate professionally, support team goals, and meet quality standards. Other reasonable duties may be assigned by supervisors.

Requirements

• Ability to move, lift, carry, and place objects weighing up to 25 pounds without assistance and objects over 25 pounds with assistance.
• Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces.
• Ability to reach overhead and below the knees and to bend, twist, pull, and stoop.
• Ability to stand, sit, kneel, or walk for an extended period across an entire work shift.
• Ability to grasp, turn, and manipulate objects of varying sizes and weights, requiring fine motor skills and hand-eye coordination.

Responsibilities

• Respond promptly to requests from guests and other departments.
• Fill a cart with supplies and transport it to the assigned area.
• Follow procedures for gaining access to guest rooms and ensure the room is vacant before entering.
• Replace guest amenities, supplies, dirty linens, and terry with clean items; make beds and fold terry.
• Clean bathrooms and remove trash, dirty linen, and room-service items.
• Check that room appliances are present and working.
• Straighten desk items, furniture, and appliances; dust, polish, and remove marks from walls and furnishings.
• Vacuum carpets and perform floor-care duties in guest rooms and hallways.
• Follow company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, and injuries; complete safety training and certifications; and properly store flammable materials.
• Maintain a clean, professional uniform and appearance and protect confidential proprietary information.
• Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Communicate clearly and professionally, support team goals, and adhere to quality expectations and standards.
• Perform other reasonable job duties as requested by supervisors.

Benefits

• A wide range of benefits designed to support employees and their families, enrich wellbeing, empower careers, and spark new adventures; eligibility and options vary by employment status, position, and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed