Housekeeper (Part-Time)

MCR Hotels•Carlisle, PA

18d•Onsite

About The Position

The Housekeeper cleans and prepares guest rooms, hallways, and public areas at Residence Inn Carlisle. The role includes preparing and stocking an assigned work cart, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room. Housekeepers thoroughly clean and restock the assigned number of guest rooms per shift and complete additional cleaning projects as assigned, including work in storage rooms, public spaces, guest laundry, and room deep cleaning. Front- and back-of-house areas must be kept clean and organized. Team members are expected to provide friendly guest service, maintain safe and spotless work areas, follow operational checklists and procedures, communicate professionally, and collaborate with colleagues. The position requires a positive, willing-to-learn attitude and the ability to work effectively in a fast-paced, high-pressure environment. The schedule may vary and may include evenings, nights, weekends, and holidays.

Requirements

Must be at least 18 years old.
Must have a positive, can-do attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must listen effectively, understand and clarify concerns, and resolve issues raised by coworkers and guests.
Must communicate information and ideas clearly.
Must have a desire to serve all guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
Must be able to meet the physical demands of the role, including stooping, climbing, balancing, kneeling, crawling, standing for sustained periods, walking long distances or between work sites, repetitive wrist/hand/finger motions, and carrying housekeeping items such as linens, trash, or vacuums.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Greet guests warmly throughout their stay and use their names when possible.
Contribute to guest satisfaction and handle challenging guest situations with hospitality and urgency.
Maintain knowledge of hotel features and amenities, and support awareness of hotel groups and events.
Answer incoming calls using the approved friendly greeting.
Keep front- and back-of-house areas clean, organized, and safe, pitching in to clean guest rooms and public spaces as needed.
Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
Wear a clean, approved uniform and nametag and maintain grooming standards.
Communicate clearly, honestly, and professionally and collaborate with colleagues to support guests and the workplace.
Complete pre-cleaning duties, including stocking room supplies and tools on the assigned work cart, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room.
Thoroughly clean and restock the required number of assigned guest rooms each shift.
Complete additional cleaning projects as assigned, including storage rooms, public spaces, guest laundry, and room deep cleaning.
Arrive and clock in on time, clock out at the scheduled shift ending time unless directed otherwise, and do not work off the clock.
Clock in and out for breaks at the designated times and provide sufficient notice when calling out for a scheduled shift.