Housekeeper

MCR • Grand Prairie, TX

91d • $15 - $16 • Onsite

About The Position

The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas at the Courtyard Grand Prairie Hotel. The role includes preparing and stocking an assigned work cart, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room. Housekeepers thoroughly clean and restock assigned guest rooms each shift and complete additional cleaning projects as directed by a supervisor, including work in storage rooms, public spaces, guest laundry, and room deep-cleaning activities.

Team members are expected to contribute to a clean, friendly, well-organized, and safe hotel. This includes greeting guests warmly, supporting guest satisfaction, maintaining clean workspaces, completing operational checklists accurately and on time, communicating professionally, and working collaboratively. Employees may be asked to help clean guest rooms or public spaces as needed and perform other job-related duties assigned by an authorized supervisor.

Requirements

• Must be at least 18 years old.
• Must have a positive, can-do attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving concerns raised by coworkers and guests.
• Must be able to convey information and ideas clearly.
• Must have a desire to serve all guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Must be able to meet the physical demands of the role, including stooping, climbing, balancing, kneeling, crawling, standing for sustained periods, walking, repetitive hand and wrist motions, and lifting housekeeping items such as linens, trash, or vacuums.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Greet guests happily throughout their stay, use their names when possible, and provide friendly service.
• Contribute to guest satisfaction and respond to challenging guest situations with hospitality and urgency.
• Maintain knowledge of hotel features and amenities and support hotel groups and events.
• Keep front- and back-of-house areas clean, organized, and safe.
• Clean guest rooms, hallways, public areas, and other assigned spaces.
• Complete pre-cleaning tasks, including stocking room supplies and tools on the assigned work cart.
• Attend the morning stand-up meeting and fold or assist with dirty linen in the housekeeping laundry room.
• Thoroughly clean and restock the assigned number of guest rooms per shift.
• Complete additional cleaning projects as assigned, including storage rooms, guest laundry, public spaces, and room deep-cleaning activities.
• Complete operational checklists accurately and at designated times and provide accurate, timely shift handover reports.
• Wear a clean, approved uniform and nametag and maintain grooming standards.
• Communicate clearly, honestly, and professionally, and collaborate with other team members.
• Arrive and clock in on time, follow scheduled break procedures, clock out at the scheduled shift end unless directed otherwise, and provide sufficient notice when calling out.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health, dental, and vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed