Housekeeper

Marriott•Orlando, FL

About The Position

The Housekeeper responds promptly to requests from guests and other departments and cleans and prepares guest rooms and surrounding areas. Duties include transporting supplies to assigned areas; entering rooms according to access procedures and confirming vacancy; replacing amenities, supplies, linens, and terry; making beds; cleaning bathrooms; removing trash, used linens, and room-service items; checking appliances; straightening and dusting furnishings; polishing surfaces; removing marks; vacuuming carpets; and performing floor care in guest rooms and hallways. The role requires following company, safety, and security policies; reporting maintenance issues, hazards, accidents, and injuries; completing safety training; storing flammable materials properly; maintaining a clean, professional appearance; protecting confidential information; and providing courteous, professional service to guests. The Housekeeper supports team goals and quality standards and performs other reasonable duties as requested by supervisors. Physical duties include moving and handling objects, operating a loaded housekeeping cart, reaching, bending, twisting, stooping, and standing, sitting, kneeling, or walking for extended periods.

Requirements

No related work experience required.
No supervisory experience required.
Move, lift, carry, and place objects weighing up to 25 pounds without assistance and over 25 pounds with assistance.
Push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Stand, sit, kneel, or walk for an extended period across an entire work shift.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

Nice To Haves

No high school diploma or GED equivalent required.
No license or certification required.

Responsibilities

Respond promptly to requests from guests and other departments.
Fill a cart with supplies and transport it to the assigned area.
Follow room-entry procedures and ensure the room is vacant before entering.
Replace guest amenities, supplies, linens, and terry; make beds and fold terry.
Clean bathrooms and remove trash, dirty linens, and room-service items.
Check that room appliances are present and working.
Straighten desk items, furniture, and appliances; dust and polish surfaces; remove marks from walls and furnishings.
Vacuum carpets and perform floor-care duties in guest rooms and hallways.
Follow company and safety and security policies and procedures; report maintenance problems, hazards, accidents, or injuries; complete safety training and certifications; and store flammable materials properly.
Maintain a clean, professional uniform and appearance and protect confidential information.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, support team goals, and meet quality expectations and standards.
Perform other reasonable job duties as requested by supervisors.