Housekeeper / Room Attendant

EOS Hospitality•Mansfield, CT

10h•Onsite

About The Position

Graduate by Hilton Storrs is seeking a housekeeping attendant to clean guest rooms and public spaces and assist with laundry services. The role includes preparing rooms for guest check-in, replenishing guest supplies, maintaining room cleanliness and condition, and communicating with guests and other departments. Candidates may be available part time or full time. The attendant follows daily room assignments and department standards, performs guestroom and public-area cleaning, supports laundry operations, and maintains housekeeping carts and work areas. The position requires attention to detail, discretion with guest privacy and property, safe handling of keys and equipment, and flexibility to work according to business needs, including weekdays, weekends, and holidays.

Requirements

At least 1 year of professional cleaning experience; hotel or lodging experience is highly preferred.
Successful completion of a background check.
Ability to read, write, speak, and understand basic English.
Strong communication, organizational, and problem-solving skills.
Attention to detail and passion for excellence and cleanliness.
Ability to prioritize, delegate, and respond in a timely manner; work under pressure, multitask, and stay focused while maintaining hospitality.
Availability and willingness to work flexible hours based on business needs, including weekdays, weekends, and holidays.
Ability to communicate and exchange information effectively.

Nice To Haves

Professional cleaning experience in a hotel or lodging environment.

Responsibilities

Review daily reports, including in-house rooming lists and arrivals and departures, and receive room assignments.
Change bedding and replace towels, linens, and bath mats.
Replenish guest amenities and minibar items, and report minibar usage to the Front Desk.
Sanitize surfaces with assigned chemical agents and clean bathrooms and floors.
Perform final room checks to ensure rooms are clean, maintained, and ready for guest check-in.
Interact with guests courteously, handle requests professionally, and respect guest privacy.
Check and update room status in the property management system (PMS) and communicate with the Front Desk.
Complete evening turndown service when assigned.
Perform laundry services as required.
Report and turn over lost-and-found items to the Front Desk for secure storage.
Restock laundry carts and housekeeping closets daily.
Clean public spaces and employee areas as assigned.
Clean guestrooms to housekeeping supervisor expectations and departmental standards and policies.
Inspect and replenish paper products; replace damaged or stained directories, stationery, and room information cards.
Inform the housekeeping supervisor of stains, missing items, or other issues that may result in additional guest charges.
Replace glassware for new arrivals and ensure guestroom items are clean and fresh.
Replace used disposable items, including water bottles, coffee supplies, and shower items.
Make and dismantle cots and air mattresses, store them appropriately, and deliver them to rooms when needed.
Return dishes, glassware, and ice buckets to the dish station.
Verify that guestroom items are in good working condition and return heating and air conditioning to the default temperature.
Follow security procedures for guestroom and master keys and department key sign-in and sign-out.
Clean and organize the housekeeping area at the end of each shift and prepare it for the next shift.
Communicate with other departments about guest-reported maintenance work orders or Front Desk issues.
Perform assigned tasks and operate equipment safely.