Housekeeping Staff - Overnight Housekeeper I (Full-Time)

Halekulani Hotel•Honolulu, HI

1d•Onsite

About The Position

The Housekeeper I-Overnight works as part of a team to improve each guest’s experience by providing exceptional service and maintaining clean guest rooms, public areas, function rooms, elevators, food and beverage outlets, and other assigned hotel areas. The role includes distributing newspapers to guestrooms, maintaining hotel cleanliness and guest-service standards, creating a “home away from home” ambience, reporting maintenance discrepancies, and responding to guest requests and complaints. Duties may also include preparing welcome drinks and fruit amenities during the shift. The housekeeper is responsible for the confidentiality and security of guest rooms and hotel property. The position involves maintaining assigned work areas, using appropriate cleaning products and equipment, and completing housekeeping tasks to hotel standards. It also requires prompt guest assistance, accurate responses to guest inquiries, and reporting maintenance, damage, security, and lost-and-found matters to the appropriate staff.

Requirements

High school diploma or equivalent vocational training certificate.
Any combination of education and experience that provides the knowledge, skills, and abilities needed to perform the essential functions.
Ability to anticipate guest needs, respond promptly, and acknowledge all guests.
Familiarity with hotel services and features sufficient to respond accurately to guest inquiries.
Highly organized and detail-oriented, with the ability to multitask.
Ability to maintain positive guest relations at all times.
Ability to exert physical effort to transport a minimum of 25 pounds and up to 100 pounds.
Ability to stand and walk for up to 8 hours throughout a work shift.
Good eye for detail when identifying dust, tears, damage, and stains by touch, feel, and sight.
Ability to maneuver carts and equipment.
Ability to maintain standing, walking, squatting, reaching, lifting, pushing, pulling, wiping, climbing hand over hand, sweeping, mopping, bending, and grasping positions and movements during a shift.
Ability to withstand height.

Responsibilities

Greet and acknowledge arriving and departing guests, anticipate their needs, respond promptly, and maintain positive guest relations.
Maintain cleanliness, sanitation, and organization in assigned work areas, including guest rooms, public areas, hallways, and other hotel spaces.
Distribute newspapers to guestrooms and provide welcome drinks and fruit amenities as needed during the shift.
Follow departmental opening and closing procedures, staffing assignments, and documentation requirements.
Use and maintain cleaning equipment, floor-care equipment, and carpet-care methods correctly.
Use appropriate cleaning chemicals in accordance with OSHA, bloodborne-pathogen, safety, and hotel requirements.
Complete required sweep logs for public areas and check with the supervisor or Housekeeping office for additional assignments.
Maintain security when working on guest floors, including knowing the guest’s name before entering a room and protecting guest-room access and hotel property.
Empty trash containers and ashtrays, remove debris and cobwebs, and keep public areas free of dust, litter, and stains.
Replenish amenities and supplies to the assigned location’s hotel-standard par levels.
Dust, wipe, and polish surfaces, including walls, baseboards, artwork, elevator surfaces, mirrors, doors, door frames, and chrome.
Realign furniture according to the hotel floor plan and standard setup.
Report lost-and-found items to the Housekeeping office.
Inspect furniture for tears, rips, stains, or other damage and report issues to the supervisor or office.
Transport Room Service trays or items found in guest hallways to service-elevator landings.
Rotate mattresses according to the supervisor’s schedule and deep-clean rooms as assigned.
Clean ice buckets and refrigerators, ensure drinking glasses are free of smudges, and request replenishment of drinks after checkout.
Vacuum thoroughly, including corners, using a crevice tool; clean lamps, light fixtures, and light switches and check that they work properly.
Clean windows, louvers, frames, ledges, bathrooms, showers, floors, and toilets; spot-clean carpets and wipe lanais and rails as assigned.
Inspect planters and plants, remove debris, and polish planters.
Empty trash and ash receptacles in rooms, landing areas, and other assigned spaces.
Empty vacuum cleaner bags, replace them, and clean machines.
Deliver requested items to guests promptly and retrieve items from guest rooms for return to proper storage areas.
Report maintenance problems, damage, and security concerns promptly and submit assigned work orders.
Handle guest requests for shoeshines and laundry, including calling a runner to collect and return items.
Place wet-floor signs and rain mats in public areas during wet weather.
Keep carts and closets neat and replenish stock as assigned.
Perform other duties as required or assigned.