Housekeeping Staff - Overnight Housekeeper I (Full-Time)

Hotels and Resorts of Halekulani•Honolulu, HI

1d•Onsite

About The Position

The Housekeeper I-Overnight is part of the hotel housekeeping team and works to enhance each guest’s experience by maintaining clean guest rooms, public areas, function rooms, elevators, food and beverage outlets, and other assigned hotel areas. The role distributes newspapers to guestrooms, maintains the hotel’s cleanliness and guest-service standards, provides welcome drinks and fruit amenities as needed, and helps create a “home away from home” atmosphere. The housekeeper reports maintenance discrepancies, responds to guest requests and complaints, and protects the confidentiality and security of guest rooms. The position requires maintaining assigned spaces and equipment, replenishing amenities and supplies, handling guest-requested deliveries and services, reporting lost property and maintenance or security concerns, and completing other duties as assigned. The role reports to the Executive Housekeeper, Assistant Housekeeper, Senior Housekeeper, Working Supervisor, or Housekeeper II - Night, and supervises Housekeeper I - Night.

Requirements

High school diploma or equivalent vocational training certificate.
Any combination of education and experience that provides the knowledge, skills, and abilities needed to perform the essential functions.
Ability to anticipate guest needs, respond promptly, and acknowledge guests.
Ability to become familiar with hotel services and features to answer guest inquiries accurately.
Highly organized, detail-oriented, and able to multitask.
Ability to maintain positive guest relations.
Ability to transport a minimum of 25 to 100 pounds.
Ability to stand and walk for up to eight hours during a work shift.
Ability to maneuver carts and equipment and perform sustained standing, walking, squatting, reaching, lifting, pushing, pulling, wiping, climbing hand over hand, sweeping, mopping, bending, and grasping.
Ability to withstand height.

Responsibilities

Greet and acknowledge arriving and departing guests, anticipate guest needs, and respond promptly and courteously to requests and inquiries.
Maintain cleanliness, sanitation, and organization of assigned work areas, including guest rooms, public areas, hallways, landings, and other hotel spaces.
Maintain knowledge of departmental opening and closing procedures, staffing requirements, assignments, documentation, equipment maintenance and use, floor care, and carpet maintenance.
Use cleaning chemicals appropriately in accordance with OSHA, bloodborne pathogen, safety, and hotel requirements.
Record public-area sweep logs and check with the supervisor and Housekeeping office for additional assignments during the shift.
Maintain guest-room security by knowing the guest’s name before entering assigned rooms and protecting access to guest rooms and hotel property.
Distribute newspapers to guestrooms and provide welcome drinks and fruit amenities as needed during the shift.
Replenish amenities and supplies to the assigned location’s hotel-standard par levels.
Clean, dust, wipe, polish, vacuum, mop, scrub, and spot-clean surfaces and areas, including furniture, fixtures, windows, bathrooms, carpets, lanais, doors, chrome, and planters.
Realign furniture according to the hotel’s standard floor plan and inspect furniture and other items for damage, reporting issues to a supervisor or the Housekeeping office.
Empty trash containers, ashtrays, and ash urns in rooms and other assigned areas; remove debris and cobwebs; and maintain public areas free of dust, litter, and stains.
Clean ice buckets and refrigerators, ensure drinking glasses are free of smudges, and request drink replenishment upon checkout.
Check lamps, light fixtures, and switches for proper working condition and report maintenance problems and security concerns promptly.
Report lost and found items to the Housekeeping office and submit assigned maintenance work orders.
Transport Room Service trays and items from guest hallways to service-elevator landings.
Rotate mattresses according to the supervisor’s schedule and deep-clean rooms as assigned.
Keep public-area informational folios current and properly arranged.
Deliver guest-requested items promptly, retrieve items from guest rooms, and return them to proper storage areas.
Arrange requested shoeshine or laundry service by contacting a runner to retrieve and return items to the guest room.
Place wet-floor signs and rain mats in public areas during wet weather.
Empty vacuum cleaner bags and replace them, clean machines, and keep carts and closets neat and stocked.
Perform all other duties as required or assigned.