House Supervisor

Emerson College•Boston, MA

8d•$20 - $22•Onsite

About The Position

Join our community and experience Emerson College! Seeking a qualified individual to serve as a part-time House Supervisor during events. Reporting to the Guest Experience Manager, this position works on a rotating schedule with other part-time House Supervisors to manage a variety of events across the Emerson College Office of the Arts’ 6 performance venues, and requires frequent nights and weekends. Call time is two hours prior to scheduled events until “all clear” and hours vary based on the event schedule.

Requirements

Five years of customer service experience
Three years previous experience in House Management
Strong leadership, communication and problem solving skills are required
Must be able to handle challenging situations with the public with confidence, skill, and professionalism
Must be a team player who is able to work well in a fast paced environment
Computer proficiency in Google Suite, including Docs, Sheets, and Gmail

Nice To Haves

Cash handling and POS experience is a plus!

Responsibilities

Assist full-time staff to support client wishes and objectives before, during, and after events.
Train, motivate, supervise, and discipline all front of house staff including Head Ushers, Lobby Ushers, and House Ushers.
Lead usher staff to see to the safety and comfort of all guests: guests are safe at all times; guests get complete, accurate, knowledgeable, and responsive assistance from usher staff; guests feel honored and well served.
Coordinate usher staff to execute emergency evacuations
Assist concessionaires to create a profitable and appropriate retail environment
Represent management at merchandise count-in, count-out, and cash settlement
Assist guests with specific needs
Monitor the patrons and staff to ensure safety and security
Work as House Usher, Lobby Usher, Head Usher as scheduled