House Supervisor

Kaweah Delta Health Care District•Visalia, CA

19d

About The Position

The House Supervisor is responsible for hospital-wide operational throughput oversight and management of staffing and support resources. The role provides front-line leadership for operational and financial management, as well as public and internal staff relations, in support of program leadership and/or executive staff. This position oversees the quality and coordination of patient care, supports staffing decisions based on patient needs and census, and works with clinical leaders and other stakeholders to maintain service quality and operational effectiveness. The House Supervisor also helps develop staff, responds to patient care issues, and promotes ethical, patient-centered care.

Requirements

Current California RN license.
BLS certification.
Kaweah Health-approved crisis intervention training within 60 days of hire or transfer.
Expert clinical skills.
Excellent oral and written communication skills.
Critical thinking, creative thinking, and strong problem-solving skills.

Nice To Haves

BSN or MSN.
Supervisory experience.
ACLS certification.

Responsibilities

Demonstrate knowledge of Joint Commission standards, California’s Nursing Practice Act, applicable Title 22 and Title 17 sections, federal guidelines and regulations including HIPAA, applicable policies and procedures, outside information and services, and national standards for supervised areas.
Participate in developing patient care policies, procedures, protocols, and standards using Kaweah Health processes and formats.
Hold staff accountable to nursing practice and patient care standards; coach and develop staff; and report relevant matters to the unit manager.
Investigate patient care errors and issues promptly, develop and carry out response plans, and provide feedback to appropriate directors or managers.
Use the NOE process to identify unusual occurrences, consult the Kaweah Health Risk Manager when appropriate, and report sentinel events immediately.
Contribute to continuous improvement of patient care and service, assess and improve staff performance, use patient satisfaction data, and identify improvement activities across disciplines and departments.
Verify staff competencies before patient placement and use HR policies and procedures to ensure employment standards are met.
Organize patient care and service in supervised areas in collaboration with directors and nurse managers, consistent with Kaweah Health and unit plans and available staffing and patient needs.
Respond to staff shortages by maximizing resources and helping staff prioritize care; reassess staffing and decrease staff as census dictates.
Apply utilization and case management principles and ensure timely, coordinated care across services and sites.
Monitor patients through daily rounds and feedback; understand and use Medical Staff and Kaweah Health chains of command.
Identify performance or education issues through observation and monitoring outcomes and processes, and promptly communicate concerns to the appropriate nurse manager.
Assess float staff and determine the minimum competencies needed for staff floated into each area.
Use staffing plans and staff resources appropriately to meet patient care needs; encourage continuing education and in-service development; coach staff involved in errors or problems and follow through with counseling or discipline when needed.
Apply knowledge of patient classification tools and Title 22 requirements related to patient classification and staffing ratios; align classification tools, staffing standards, and budgeted staffing, and use patient classification to direct staffing.
Seek and listen to feedback from patients, physicians, staff, and other departments; communicate effectively with patient care leaders; and coordinate care and staffing with nurse managers, directors, and staffing facilitators.
Participate in assigned meetings and projects, respond promptly to communications, use email responsibly, foster participation in decision-making, and promote productive relationships with Medical Staff.
Make ethical decisions and actions guided by the Code for Nurses, maintain patient confidentiality within legal and regulatory parameters, advocate for patients, and coach and mentor staff in patient advocacy.
Model nonjudgmental, nondiscriminatory care that preserves patient autonomy, dignity, and rights.
Provide care and services appropriate to the population served, taking account of patient and family cultural, linguistic, spiritual, gender, developmental, and age-specific needs.