House Supervisor

St. Charles Health System•Madras, OR

1d•Onsite

About The Position

The House Supervisor for the Northern Campuses serves as the point person for bed control and for receiving requests for emergency department admissions, direct admissions, in-house transfers, and transfers into and out of the Prineville, Madras, or Redmond facility. The role oversees house-wide clinical staffing functions and serves as the on-site administrative agent during off-hours and when administrative personnel are absent. The House Supervisor mentors and models professional nursing practice to support positive experiences for patients, families, and others, in alignment with St. Charles Health System’s leadership approach. This position does not directly manage other caregivers. The role coordinates resources across the facility, monitors capacity across the four St. Charles Health System campuses, supports patient transfers and admissions, and helps maintain appropriate staffing and resource utilization. The House Supervisor also provides clinical support, contributes to quality improvement, supports emergency and disaster processes, and promotes a safe, healing environment while complying with nursing practice laws, regulations, and organizational policies.

Requirements

Current Oregon RN license.
AHA Basic Life Support for Healthcare Provider certification.
ACLS certification within 60 days of hire.
Workplace violence training within six months of hire.
For Madras/Prineville: TNCC, PALS, and NRP.
Procedural Sedation competency within six months of hire.
Three years of acute care hospital experience.
Excellent communication skills and ability to interact with a diverse population and professionally represent St. Charles Health System.
Excellent organizational and multitasking skills.
Strong teamwork and collaboration skills.
Strong analytical, problem-solving, and decision-making skills.
Basic to intermediate computer application skills and experience, specifically with electronic medical records and Microsoft Office.
Ability to wear appropriate personal protective equipment required to perform the job safely.
Education as required by licensure.

Nice To Haves

BSN and/or additional management training.
Current CNML certification through the American Organization for Nursing Leadership, NE-BC certification through the American Nurses Credentialing Center, or a preferred certification specified within the Redmond ONA Approved Certification List, Prineville Certification List, or Madras Advanced Certification List.
Previous leadership experience in critical care.
Emergency room clinical experience.

Responsibilities

Coordinate and integrate facility resources, solve daily problems, and communicate concerns to nursing leadership, the Duty Administrator, and Medical Staff as appropriate.
Monitor overall capacity across the four St. Charles Health System campuses and coordinate with Environmental Services and clinical leadership to facilitate efficient bed turnaround.
Identify and appropriately process risk management and practice issues; maintain awareness of budget targets and manage resource utilization.
Manage and monitor volume or acuity surges in inpatient and outpatient departments, including the Emergency Room.
Mentor staff on the shift, provide feedback, participate in performance coaching, and provide performance feedback to appropriate managers as needed.
Act as a resource for the organ donor process.
Request or approve specialty clinical equipment orders and collaborate with clinical leadership to ensure internal resources are used first when appropriate.
Round with patients and in departments to assess satisfaction, needs, and challenges; use the AIDET model and work with appropriate teams to resolve issues.
Support emergency, code, and disaster management processes; serve as a point of contact for media and law enforcement.
Coordinate staffing in the absence of a staffing analyst and collaborate with clinical leadership to ensure appropriate staffing.
Coordinate inter-facility patient transfers with Transfer Center staff and ensure timely, appropriate transportation; monitor transfer request calls for EMTALA compliance.
Ensure compliance with state, federal, and Joint Commission guidelines related to patient transport, transfers, and admissions.
Assign or delegate nursing measures within caregivers’ qualifications and scope of practice, and supervise those assigned or delegated interventions.
Apply nursing principles, practices, standards, and techniques in accordance with organizational policies and applicable Oregon laws and regulations.
Maintain working knowledge of labor contracts and state and federal labor and staffing laws.
Assess patient conditions and needs using critical thinking and clinical judgment; establish outcomes, implement nursing actions, collaborate with other disciplines, and evaluate progress.
Document patient care in compliance with hospital policies, procedures, and regulatory requirements; calculate dosages and administer medications accurately under organizational procedures.
Support departmental and operating-unit goals through continuous quality improvement and departmental activities; lead improvement projects, monitor quality metrics, complete audits, and potentially report to quality and safety committees.
Participate in professional growth and development for self and others and help create a healing environment that supports patients and caregivers.
Coordinate interdisciplinary team roles to manage the patient experience and maintain a safe environment for caregivers, patients, and guests.
Deliver timely, efficient, accurate customer service and patient care; support the organization’s vision, mission, values, and Lean continuous-improvement principles.
Conduct activities professionally and confidentially; comply with applicable laws, regulations, policies, and procedures, report known or suspected violations, and cooperate with organizational investigations.
Perform additional duties of similar complexity as required or assigned.