House Supervisor

St. Charles Health System•Madras, OR

3d•$59 - $88

About The Position

The House Supervisor for the Northern Campuses serves as the point person for bed control and receives requests for emergency department and direct admissions, in-house transfers, and transfers into and out of the Prineville, Madras, and Redmond facilities. The role oversees facility-wide clinical staffing functions and serves as the on-site administrative agent during off-hours and when administrative personnel are absent. The House Supervisor is a nursing role model and mentor who applies professional nursing practice standards to enhance the experience of patients, families, and others, in alignment with St. Charles Health System’s leadership approach. The position does not directly manage other caregivers. The role coordinates facility resources, monitors system capacity, supports efficient bed turnaround, manages surges in volume or acuity, and works with clinical leadership to ensure appropriate staffing and resource use. It also supports emergency, code, and disaster processes; coordinates patient transfers; monitors transfer calls for EMTALA compliance; and serves as a contact for media and law enforcement. Clinical responsibilities include assessing and caring for patients, documenting care, administering medications, delegating and supervising nursing interventions, and supporting quality improvement and a safe, healing care environment. This is a regular, full-time, non-exempt position working 36 hours per week on the third shift, 5:30 p.m. to 6:00 a.m. Scheduled days vary and include every other weekend and holidays. The listed pay range is $58.71–$88.07.

Requirements

Current Oregon RN license.
AHA Basic Life Support for Healthcare Provider certification.
ACLS certification within 60 days of hire.
Workplace violence training within six months of hire.
For Madras/Prineville: TNCC, PALS, and NRP; procedural sedation competency within six months of hire.
Three years of acute care hospital experience.
Excellent communication skills and the ability to interact with a diverse population and professionally represent St. Charles Health System.
Excellent organizational and multitasking skills.
Strong teamwork and collaboration skills.
Strong analytical, problem-solving, and decision-making skills.
Basic to intermediate ability and experience with computer applications, specifically an electronic medical records system and MS Office.
Ability to wear the personal protective equipment required to perform the job safely.

Nice To Haves

BSN and/or additional management training.
Current CNML certification through the American Organization for Nursing Leadership, NE-BC certification through the American Nurses Credentialing Center, or a preferred certification specified within the Redmond ONA Approved Certification List, Prineville Certification List, or Madras Advanced Certification List.
Previous leadership experience in critical care.
Emergency Room clinical experience.

Responsibilities

Coordinate and integrate resources throughout the facility, solve daily operational problems, and communicate concerns to nursing leadership, the Duty Administrator, and Medical Staff as appropriate.
Monitor overall capacity status across the four St. Charles Health System campuses.
Coordinate with Environmental Services and clinical leadership to facilitate efficient bed turnaround.
Identify risk-management and practice issues and process them appropriately.
Maintain awareness of budgetary targets and manage resource utilization to meet them.
Manage and monitor surges in volume or acuity in inpatient and outpatient departments, including the Emergency Room.
Mentor staff on the assigned shift, provide feedback, participate in performance coaching, and provide performance feedback to appropriate managers as needed.
Act as a resource for the organ donor process.
Request or approve specialty clinical equipment orders, ensuring internal resources are considered as first-line options and collaborating with clinical leadership as appropriate.
Round with patients with a clinical-care and satisfaction focus, using the AIDET model for interactions.
Round in departments to assess needs and challenges and work with appropriate teams to resolve issues.
Support emergency, code, and disaster-management processes and serve as a point of contact for media and law enforcement.
Coordinate staffing functions when the staffing analyst is absent and collaborate with clinical leadership to ensure appropriate staffing.
Coordinate inter-facility patient transfers with Transfer Center staff, ensure timely and appropriate transportation, and monitor transfer request calls for EMTALA compliance.
Ensure compliance with state, federal, and Joint Commission guidelines related to patient transport, transfers, and admissions.
Assign or delegate nursing measures only to caregivers who are prepared and qualified to perform them and whose scope of practice permits them; supervise caregivers to whom nursing interventions are assigned or delegated.
Maintain and apply knowledge of nursing principles, practices, standards, and techniques in accordance with organizational policies and instructions and applicable Oregon laws and regulations.
Maintain working knowledge of labor contracts and state and federal labor and staffing laws.
Assess patient condition and needs using critical thinking and clinical judgment; establish outcomes, implement nursing actions, collaborate with other disciplines, and evaluate progress.
Document patient care in compliance with hospital policies, procedures, and regulatory requirements.
Calculate dosages and administer medications accurately in accordance with organizational policies and procedures.
Support departmental and operating-unit goals through continuous quality improvement and departmental activities; lead improvement projects, monitor quality metrics, complete audits, and potentially report to designated quality and safety committees.
Participate in activities that promote the professional growth and development of self and others.
Help create a healing environment that supports the care environment and the wholeness of patients and caregivers.
Manage the patient experience by clarifying, integrating, and coordinating interdisciplinary team roles.
Provide and maintain a safe environment for caregivers, patients, and guests.
Deliver timely, efficient, accurate customer service and/or patient care that promotes goodwill.
Support the organization’s vision, mission, values, and Lean continuous-improvement principles, championing change.
Conduct activities professionally and confidentially, comply with applicable laws and policies, support corporate integrity efforts, report known or suspected violations, and cooperate with organizational investigations and proceedings.
Perform additional duties of similar complexity as required or assigned.