House Services Associate Holiday Overhire
About The Position
Under the general direction of the house services manager, you will serve as a member of the house services team and provide an exceptional experience for patrons. Areas of responsibility include house services operations and merchandise sales. Weekends, mornings, evenings, and holidays are required. Bilingual candidates and those with strong conversational Spanish skills are strongly encouraged to apply. This position will begin mid late October for training, and shifts will begin November 4th and extend through the final performance of A Christmas Carol on December 31st, with the potential for an extension through January 2nd.
Requirements
- Must have excellent experience in customer service.
- Patience, kindness and reliability are key.
- Ability to read, analyze, and interpret procedure manuals.
- Ability to write reports and business correspondence.
- Ability to effectively present information and respond to questions from employees, patrons, and the public.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- To perform this job successfully, the individual will utilize handheld ticket scanners, point-of-sale software, and email programs.
Nice To Haves
- Experience with event venues, retail, restaurant, or hospitality organizations preferred.
- Bilingual candidates and those with strong conversational Spanish skills are strongly encouraged to apply.
Responsibilities
- Ensuring that patrons and community members have a welcoming and inclusive experience when attending or interacting with Trinity Rep
- Ability to thrive in a fast-paced, crowded environment.
- Scanning tickets and directing patrons into the theater
- Providing guidance and assistance to volunteer ushers
- Answering patron questions and directing them as appropriate
- Coordinating with the house services manager to foresee any seating opportunities, including patrons who need accessible seating
- Completing daily checklists to ensure that areas of the theater are safe and ready for patrons
- Checking the lobbies and restrooms for patrons before each act begins
- Monitoring the house during performances to ensure safety and compliance with union agreements (i.e. informing patrons that they cannot record a performance)
- Communicating with stage management before and during performances to coordinate patron entrances and exits from the house
- Cleaning any patron spills, including beverages, food items, and sometimes bodily fluids (appropriate personal protective equipment is provided)
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
