FT House Person

Waldorf Astoria Kuwait•Boston, MA

About The Position

A Houseperson cleans and maintains designated hotel areas and responds to guest requests, supporting outstanding guest service and financial profitability. The role includes cleaning public spaces and meeting areas, maintaining supplies, reporting maintenance needs, and assisting with guest-room cleaning and special projects as needed.

Requirements

  • Demonstrate hospitality, integrity, leadership, teamwork, ownership, and a sense of urgency and discipline.
  • Demonstrate quality, productivity, dependability, customer focus, and adaptability.

Responsibilities

  • Clean designated areas, including restrooms, public areas, offices, and banquet, meeting, and conference rooms.
  • Dust and polish furniture and fixtures; vacuum, mop, sweep, shampoo carpets, wash windows, clean and wax floors, remove and dispose of trash, and empty ashtrays.
  • Greet guests in a friendly manner.
  • Clean rooms when requested by a supervisor or front desk management.
  • Report maintenance deficiencies and items in need of repair.
  • Stock and maintain supply rooms as needed.
  • Perform deep-cleaning tasks and special projects as needed, such as flipping mattresses and moving furniture.
  • Deliver guest requests and assist with cleaning guest rooms as needed.
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