House Manager

Dalhousie Student Union•Halifax, NS

2d•Onsite

About The Position

The House Manager is a customer-service-focused role that serves as the primary point of contact for visitors, event organizers, students, conference delegates, and community members using the Student Union Building (SUB). The Student Union Building hosts over 12,700 square feet of event and meeting space and welcomes a wide range of users including students, Dalhousie departments, conferences, summer camps, cultural groups, community organizations, and external clients. Working a combination of daytime, evening, and weekend shifts, House Managers oversee front desk operations, support events, assist clients and guests, coordinate room readiness, and help ensure the smooth daily operation of the facility.

Requirements

Must be a Dalhousie University student who is not graduating before April 2027.
Previous customer service experience.
Strong attention to detail and ability to follow event specifications and room setup requirements.
Ability to effectively communicate with clients, guests, students, staff, and external partners.
Ability to troubleshoot and problem-solve in a fast-paced environment.
Ability to work a flexible schedule including evenings and weekends.

Nice To Haves

Front desk, hospitality, or hotel experience.
Banquet, conference, or event experience.
Audio visual experience, including projectors, screens, microphones, sound systems, and presentation technology.
Experience working with diverse groups and providing exceptional customer service.

Responsibilities

Act as the primary point of contact for clients, guests, conference delegates, students, and visitors.
Greet guests and provide exceptional customer service.
Respond to inquiries and provide information about DSU services, programs, and building operations.
Handle client requests and assist in resolving concerns or complaints professionally and efficiently.
Answer incoming telephone calls.
Serve as the on-site representative for events taking place within the Student Union Building.
Conduct pre-event inspections to ensure rooms are prepared according to event contracts and setup requirements.
Verify that rooms are unlocked, clean, presentable, and ready for use.
Ensure room temperatures, furniture layouts, and event setups meet client expectations.
Perform final event readiness checks, including technology, furniture placement, and signage.
Assist with room setup and teardown when required.
Provide support to event organizers throughout their event and communicate any issues to the Manager, Conference Services.
Set up and troubleshoot in-house audio visual equipment.
Assist clients with projectors, presentation screens, microphones, sound systems, and basic presentation technology.
Escalate technical issues when necessary while maintaining a high level of client support.
Sort and distribute mail to student societies and SUB tenants.
Assist with filing, data entry, record keeping, and document management.
Complete reports, logs, and other administrative tasks assigned.
Support general office and reception operations.
Carry the assigned House Manager cell phone while on shift and remain reachable for operational and event-related communications.
Respond promptly to calls, text messages, and other communications related to building operations, events, and client support.
Perform other duties as assigned by the Manager, Conference Services.
Assist with special projects, events, and operational initiatives as required.
Support other Student Union Building staff and departments when appropriate.
Contribute to maintaining a positive, welcoming, and professional environment for all building users.