House Manager

City of Red Wing•Red Wing, MN

16h•Onsite

About The Position

The Sheldon Theatre is looking to hire a part-time house manager for weekends and occasional weeknights. The House Manager performs lead work that ensures successful conduct of performances at the Sheldon Theatre including, but not limited to: opening the building, preparing the front of house, determining appropriate curtain times in communication with the Director of Production, meeting and greeting groups, public speaking, volunteer staff supervision, patron supervision, front of house supervision, closing up the building and other related duties as required.

Requirements

High school diploma
Two or more years of experience in a face-to-face customer service setting.
Ability to resolve problems
Diplomacy and the ability to listen and shoe empathy to customers
Ability to communicate verbally
Ability to remain calm under pressure
Knowledge of Sheldon Theatre policies for both front and back of house including emergency readiness and evacuation procedures
Knowledge of the Sheldon Theatre layout
Knowledge of supplies and staffing needed for various events
Strong written and oral communications and related skills.
Strong organizational skills and exceptional attention to detail
Ability to present an informative and understandable pre-show announcement
The ability to act decisively in the face of unplanned situations
Microsoft Office applications, and proficiency in Excel, Outlook, word
Cash handling
Employee and volunteer scheduling
Work independently and as part of a team
Multi-task and prioritize work responsibilities effectively
Attention to detail
Ability to establish and maintain effective cordial, professional equitable working relationships with Sheldon staff, performing artists, volunteer staff, facility clients, public, and all Sheldon Theatre patrons
Serve as a positive role model and an effective and supportive supervisor and coach for a diverse group of part-time staff and volunteers.

Nice To Haves

Experience working or volunteering in a performing arts theater is preferred, but not required.
Bartender experience.

Responsibilities

Provides work direction to volunteer staff and administratively manages customer service issues.
Supervises ushers, house monitors, concessionaires, bartenders, and in the absence of the Audience Services Manager has full authority in the front of house during any program.
Manages front of house operations during performances and events: Oversees efficient functioning of the Front of House while on site for an event Oversees Front of House operations during performances, including but not limited to, event start time, conducting performance evaluation, selling of artist merchandise, cleaning up and closing of building
On-site Front of House authority in the absence of the Audience Services Manager
Performs any position in the Front of House – volunteer usher, house monitor, concessionaire and any others when needed
May make pre-show or intermission announcements
Responsible for patrons’ safety, comfort, and enjoyment of a performance by functioning as a problem-solver in a flexible, pleasant, and understanding manner
Assists Audience Services Manager in developing and administrating Front of House policies and procedures including emergency and safety procedures, dress codes, expectations for front of house volunteer staff, completing standard event forms for each show, training front of house volunteers on equipment, procedures, and patron protocol.
Greets volunteers and conducts pre-show meeting
Organizes guided tours of the Sheldon Theatre, training is provided
Ensures that all staff know safety rules and emergency evacuation procedures
Performs other duties as assigned