House Manager

Global Arts Live•Cambridge, MA

2d•Onsite

About The Position

Global Arts Live + The Platform are seeking a House Manager to play a key role in the management and operations of the Audience Services department. Reporting to the Director of Audience Services, the House Manager will oversee all front-of-house activities at The Platform. This position will collaborate with box office staff all events at The Platform, to ensure a welcoming and seamless experience for all patrons.

Requirements

Minimum three years of experience in house management and/or customer service required.
Supervisor experience and/or team leading and building experience required.
Ability to confidently manage challenging and dynamic situations with the public while maintaining professionalism
Ability to work effectively and respectfully with diverse populations in a welcoming manner
Discretion in handling confidential information
Flexibility to work evenings, weekends, and holidays as needed by event schedules
First Aid and CPR certification required; initial training and annual recertification provided

Nice To Haves

Prior Box Office experience a bonus, training will be provided otherwise as this position will provide coverage in that department if needed
Proficiency in additional languages is a plus; multilingual candidates are encouraged to apply

Responsibilities

Supervise all performances, in coordination with the Assistant House Manager, at The Platform's two stages (the Takeda Theater and the Tempo Stage), and other events in The Platform involving audiences or other guests.
Hire, train, supervise, and schedule Front of House staff including ushers, coat check staff, merchandise sellers, and volunteers
Coordinate with Food and Beverage Manager regarding bar operations and concessions during performances to ensure guest satisfaction
Liaise with presenting organizations renting spaces, regarding Front of House operations and staffing
Develop, implement, and supervise a volunteer greeter program for events at The Platform
Create and distribute Front of House reports and follow up as needed with customer service issues or concerns
Monitor theater spaces for maintenance issues and follow up as needed
Collaborate with box office prior to and during events to ensure a welcoming atmosphere for all patrons
Support the Director of Audience Services in financial reconciliations for performances, including providing settlements for venues, artists, and renters.
Support cross-departmental projects including but not limited to special events, educational and audience engagement initiatives.
Responsibilities list is not exhaustive and may include other duties as assigned