House Manager

Help USA • The Bronx, NY

7d • Onsite

About The Position

The House Manager supervises Residential Aides and helps welcome and support clients as they enter the shelter. The role works closely with Safety Tour Supervisors to maintain a safe, secure, and productive environment, and fosters positive working relationships with Social Services, Maintenance, and other team members.

The House Manager oversees and conducts client intakes, ensures required paperwork and records are completed in the DHS CARES system, assigns beds, and introduces new clients to the site, program rules, requirements, and daily routines. The role also helps address client concerns and grievances, documents client contacts, and supervises and participates in facility inspections.

The position develops Residential Aides by setting clear expectations and priorities, providing regular feedback and individual supervision, establishing team goals and values, and holding team meetings.

Requirements

• High school diploma or equivalent, or equivalent experience and skills.
• FDNY F-02 certification required, with a 30-day allowance from date of hire to obtain it.
• FDNY F80 Fireguard Certificate required, with a 60-day allowance from date of hire to obtain it.
• Prior supervisory experience.
• Experience working in residential facilities.
• Capacity to work with people experiencing homelessness and mental illness or other disadvantaged people.
• Strong customer service orientation and ability to manage interpersonal relationships skillfully.
• Ability to conduct client interviews effectively and create clear, concise, and accurate documentation.
• Computer literacy, particularly with Microsoft Office applications.
• Ability to provide night and weekend coverage as needed.

Nice To Haves

• Bilingual in English and Spanish.

Responsibilities

• Supervise and conduct initial intakes for new clients.
• Ensure intake paperwork, progress notes, and other information are entered into the DHS CARES system.
• Make bed assignments and familiarize new clients with the site, program rules and requirements, and daily routines.
• Help resolve clients' concerns, difficulties, and grievances.
• Enter progress notes in DHS CARES for all contacts with and on behalf of clients.
• Supervise and participate in regular inspections of the facility, including client rooms and dorms.
• Develop Residential Aides by communicating performance expectations and priorities, providing ongoing feedback and guidance through individual supervision sessions, setting team goals and values, and holding regular team meetings.
• Work with Safety Tour Supervisors to maintain a safe, secure, and productive environment.
• Foster positive working relationships with Social Services, Maintenance, and other team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED