Part-Time House Manager (Seasonal)

DePaul University•Chicago, IL

54d•Onsite

About The Position

Reporting to the Manager of Audience Services for The Theatre School, DePaul University, the House Manager is a member of the administrative staff and shall work with the Manager of Audience Services and other front-of-house staff with services which relate to the operation of the Watts Theatre and Healy Theatre for The Theatre School. This position supervises approximately 10 student employees and spends approximately 40% of the time doing so. This position is seasonal and frequently works weekends and evenings. It is also very student and community facing.

Requirements

Excellent oral and written skills are important.
The House Manager will work as scheduled, one and 1/2 hours prior to performance, through the performance and until the theatre is cleared of audience and student staff/company.
S/he must adapt to changing circumstances of a varied schedule and must maintain a pleasant attitude toward the work.
S/he must be prompt, confident, and thorough, and should serve as a role model for the students in their training.
Employment at DePaul University is contingent on passing a background check.
Only final candidates who are extended an offer of employment will undergo a background check.

Nice To Haves

Although a college degree is not strictly required, a person with a B.A. is preferred.
Customer service experience and computer (Windows) are preferred but not necessary.

Responsibilities

Supervises the house crew, use of the infra-red listening system and other access equipment, program distribution, ticket collection, ticket audit, lost and found, etc.
Assist in training Student house managers.
Implements Customer Service Policy and greets patrons in a warm and welcoming manner, handling questions and complaints.
Facilitates post-show discussions in the theatre and other post-show activities.
Assist patrons with specific access needs.
Sees to the safety and comfort of patrons, including maintenance and cleanliness of all front-of-house facilities, keeping aisles clear, exit doors unlocked, etc.
Works with the box office and stage management to assure prompt curtain times.
Informs the Manager of Audience Services and Production Support Staff of maintenance needs of the theatre space; including working with the Production Support Staff with regard to temperature control.
Tracks attendance at performances.
Is informed about security issues and health-related emergencies; is knowledgeable about first aid and willing to take instruction in CPR and to be certified as a Fire Guard for the theatre.