Part-Time House Manager (Seasonal)

DePaul University•Chicago, IL

55d•$20 - $22•Onsite

About The Position

Reporting to the Manager of Audience Services for The Theatre School, DePaul University, the House Manager is a member of the administrative staff and shall work with the Manager of Audience Services and other front-of-house staff with services which relate to the operation of the Watts Theatre and Healy Theatre for The Theatre School.

Requirements

Excellent oral and written skills
Customer service experience
Computer (Windows) skills
Must adapt to changing circumstances of a varied schedule
Must maintain a pleasant attitude toward the work
Must be prompt, confident, and thorough
Should serve as a role model for the students in their training
Must be willing to take instruction in CPR and to be certified as a Fire Guard for the theatre.

Nice To Haves

A college degree (B.A. is preferred)

Responsibilities

Supervises the house crew, use of the infra-red listening system and other access equipment, program distribution, ticket collection, ticket audit, lost and found, etc.
Assist in training Student house managers.
Implements Customer Service Policy and greets patrons in a warm and welcoming manner, handling questions and complaints.
Facilitates post-show discussions in the theatre and other post-show activities.
Assist patrons with specific access needs.
Sees to the safety and comfort of patrons, including maintenance and cleanliness of all front-of-house facilities, keeping aisles clear, exit doors unlocked, etc.
Works with the box office and stage management to assure prompt curtain times.
Informs the Manager of Audience Services and Production Support Staff of maintenance needs of the theatre space; including working with the Production Support Staff with regard to temperature control.
Tracks attendance at performances.
Is informed about security issues and health-related emergencies; is knowledgeable about first aid and willing to take instruction in CPR and to be certified as a Fire Guard for the theatre.