House Manager
About The Position
Coordinate the day-to-day activities of a residential support shelter home for homeless youth to ensure that basic necessities are provided. Assist with contact and mediation with parents or guardians, and coordinate connections to community programs that support permanent housing, employment, education, and self-sufficiency. Provide day-to-day supervision of shelter home staff assigned to assist residents. Work closely with the Case Manager and management to develop, coordinate, and implement an individual plan for each resident, ensuring consistency, accurate data collection, and greater independence. Ensure comprehensive case management is provided to shelter residents and drop-in clients in need of services. Supervise support staff, including hiring, training, scheduling, evaluations, discipline, and discharge. Manage the physical environment, house routines, and licensing requirements; maintain confidential records and files; obtain UHMIS certification for data collection; and communicate resident and staff needs to the appropriate people. Other duties may be assigned.
Requirements
- Bachelor’s degree in human services, business, or management, or more than five years of related management experience without a bachelor’s degree.
- Ample supervisory experience.
- Valid driver’s license, good driving record, and proof of insurance.
- No evidence of criminal activity involving a dependent population or any violent criminal activity.
- CPR, First Aid, and Food Handlers certifications, or ability to obtain them.
- Ability to read, write legibly, and understand written directives and policies.
- Ability to communicate with staff, residents, their families, and community organizations.
- Ability to perform physical activities including walking, hiking, lifting and carrying up to 50 pounds, standing, sitting for long periods, kneeling, squatting, stooping, and running briefly.
Nice To Haves
- Excellent written and verbal communication, interpersonal, and organizational skills.
- Spanish-speaking ability.
- Previous contact or experience with people experiencing homelessness and youth.
Responsibilities
- Coordinate daily activities of the residential support shelter home and ensure residents’ basic necessities are provided.
- Assist with contact and mediation involving parents or guardians.
- Connect youth with community programs supporting permanent housing, employment, education, and self-sufficiency.
- Work with the Case Manager and management to develop, coordinate, and implement individualized resident plans.
- Ensure comprehensive case management for shelter residents and drop-in clients who need services.
- Supervise support staff, including selection and hiring, initial and ongoing training, scheduling and setting work hours, probation and annual evaluations, discipline, and discharge.
- Manage the physical environment, including safety, sanitation, maintenance, and upkeep, and maintain regular house routines and licensing requirements.
- Maintain confidential staff and resident records and files.
- Collect data using the Utah Homeless Management Information System (UHMIS).
- Maintain positive working relationships with the interdisciplinary team and communicate resident and staff needs to appropriate people.
- Perform other duties as assigned.
Benefits
- Full-time benefits begin at the start of the month following 60 days of employment, subject to a positive performance review.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
