Newport Aquarium House & Grounds (Janitorial) Team Lead

Newport Aquarium • Newport, KY

2d • Onsite

About The Position

The House & Grounds Team Lead will work with Operations Supervisor in implementing and formulating policies and objectives to ensure the safest and most efficient way of cleaning the facility. This role involves leading, coaching, and guiding a staff of up to 15 team members, observing and evaluating their performance, and helping management develop a motivated and productive team. The Team Lead will maintain appropriate guest and employee relations, handle guest comments and complaints, and create a friendly, courteous, professional, and service-oriented atmosphere. Responsibilities also include maintaining inventory of supplies, providing training to team members, and performing janitorial duties. The ideal candidate must be self-motivated, disciplined, reliable, and accountable, with the ability to work independently and as part of a team.

Requirements

• 18 years old or older
• Must have the ability to read, write and speak the English language
• Must be able to think clearly, react quickly, and calmly to changes and/or emergency situations
• Time management and excellent organizational skills needed; able to balance and prioritize multiple duties and responsibilities
• Must handle confidential information responsibly
• First Aid, CPR, AED, BBP, and Emergency Response trained or willingness to become trained
• Must have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Willingness to take direction and coaching from experienced staff members in order to improve your skills and enhance the guest experience
• Demonstrated ability to work as part of a team in a constantly changing environment as well as individually, with a minimum of supervision
• Ability to work a flexible schedule which will include evenings, weekends and holidays
• Weekend availability needed. We have a need for Sunday and Mondays.
• Ability to perform in a fast-paced job and remain courteous, friendly and helpful to guests and fellow hosts at all times

Nice To Haves

• Prior supervisory experience preferred
• Prior experience related to industrial cleaning preferred
• Proficiency in Microsoft Outlook, Word, and Excel is a plus
• Knowledge of other languages is a plus

Responsibilities

• Work with the Operations Supervisor in implementing and formulating policies and objectives to ensure the safest and most efficient way of cleaning the facility
• Follow and enforce all Newport Aquarium policies and procedures, and make recommendations to enhance the operation so as to ensure consistency and safety
• Lead, coach and guide a staff of up to 15 team members to ensure they maintain high morale and understand their role and its importance to the overall guest experience
• Observe, evaluate and review team member performance for compliance with department standards including tracking performance
• Help management develop, encourage, and monitor a highly motivated and productive team
• Maintain appropriate guest and employee relations at all times, ensuring guest and employee satisfaction and safety
• Maintain knowledge of and ensure that assigned personnel maintain knowledge of aquarium activities and operations so as to effectively answer questions from guests
• Handle comments, complaints and suggestions regarding policy and procedure from guests and hosts; escalate issues to management when necessary
• Create and maintain an atmosphere of friendliness, courteousness, professionalism and service to ensure guest excellence and satisfaction
• Maintain inventory of adequate supplies and assist in the ordering of all necessary products
• Provide on-boarding and ongoing training to team members in order to maintain knowledge of aquarium activities and operations
• Maintain a positive and professional attitude as well as a well-kept appearance at all times
• Must be self-motivated to work independently while continuing to be disciplined, reliable, and accountable
• Perform all duties of House and Grounds employees including but not limited to mopping, sweeping, vacuuming, wiping walls, etc.
• Perform other related duties as assigned by the Operations management team

Benefits

• 24 hours of Sick time annually
• Profit Sharing and 401K Plan with company match
• Free entrance for you and your dependents which extends to most Herschend Enterprises’ properties
• Earn 1 General Admission complimentary ticket, that you can give to anyone, per pay period
• Discounts at Sharky’s Café, Sweet Dreams Candy Company, and the gift shop
• Discounted tickets and annual passes for friends and family
• Training and development
• Fully funded education programs through Grow U (certifications to associate's, bachelor's, and master's degrees)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed