Newport Aquarium IT Technician - Part-Time

All Career • Newport, KY

2d • Onsite

About The Position

Newport Aquarium is seeking a Part-Time IT Technician to join their team. This role involves diagnosing and troubleshooting IT hardware and software issues, supporting existing audio-visual systems, and performing routine IT maintenance. The technician will also be responsible for documenting issues using Help Desk software, providing basic networking support, and maintaining audio-video equipment. This position requires providing end-user support for Microsoft 365, 3rd party applications, and Point of Sale applications, while upholding Herschend Enterprises’ Core Values and Newport Aquarium Guest Service Accountabilities, Policies and Procedures, and Safety Protocols.

Requirements

• PC Support experience
• Microsoft Application Support: (Word, Excel, Outlook, PowerPoint)
• Basic electronic skills
• Ability to work with little or no direct supervision
• Ability to work with other departments
• Experience with sound and lighting equipment
• Willingness to take direction and coaching from experienced staff members to improve your skills and enhance the guest experience
• Must read, write, and speak the English language
• Demonstrated ability to work as part of a team in a constantly changing environment as well as individually, with a minimum of supervision
• Ability to work a flexible schedule including weekends and holidays
• Ability to perform in a fast-paced job and remain courteous, friendly and helpful to guests and team members always
• Successful completion of pre-employment background check
• Ability to work one weekend day (Saturday or Sunday) and up to 2 week days

Nice To Haves

• Knowledge of other languages a plus

Responsibilities

• Diagnose IT hardware and software problems
• Troubleshoot and work with existing audio-visual systems
• Perform routine IT maintenance
• Diagnose problems and relay that information to vendor support and the Senior IT Technician
• Track and document hardware / software issues with Help Desk software
• Support for all departments within the Aquarium
• Basic networking skills (run cables, diagnose connections)
• Maintain audio-video equipment (support & repair)
• Perform Herschend Enterprises’ Core Values and Newport Aquarium Guest Service Accountabilities, Policies and Procedures, and Safety Protocols
• Providing end-user support for: Microsoft 365, 3rd Party applications, Point of Sale applications

Benefits

• 24 hours Sick PTO per year
• Profit Sharing and 401K Plan with company match
• Free entrance for you and your dependents which extends to most Herschend Enterprises’ properties
• Earn 1 General Admission complimentary ticket, that you can give to anyone, per pay period
• Discounts at Sharky’s Café, Sweet Dreams Candy Company, and the gift shop
• Discounted tickets and annual passes for friends and family
• Training and development
• Fully funded education programs through Grow U (certifications to college prep to associates, bachelor's, and master's degrees)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed