Newport Aquarium IT Technician - Part-Time

Newport Aquarium • Newport, KY

3d • Onsite

About The Position

Newport Aquarium is seeking a Part-Time IT Technician to join their team. This role involves diagnosing and troubleshooting IT hardware and software issues, performing routine maintenance, and supporting end-users across various departments. The technician will also be responsible for maintaining audio-visual equipment and basic networking tasks. This position requires a strong ability to work independently and collaboratively in a fast-paced environment, while always providing excellent guest service.

Requirements

• PC Support experience
• Microsoft Application Support: (Word, Excel, Outlook, PowerPoint)
• Basic electronic skills
• Ability to work with little or no direct supervision
• Ability to work with other departments
• Experience with sound and lighting equipment
• Willingness to take direction and coaching from experienced staff members to improve your skills and enhance the guest experience
• Must read, write, and speak the English language
• Demonstrated ability to work as part of a team in a constantly changing environment as well as individually, with a minimum of supervision
• Ability to work a flexible schedule including weekends and holidays
• Ability to perform in a fast-paced job and remain courteous, friendly and helpful to guests and team members always
• Successful completion of pre-employment background check
• Ability to work one weekend day (Saturday or Sunday) and up to 2 week days

Nice To Haves

• Knowledge of other languages

Responsibilities

• Diagnose IT hardware and software problems
• Troubleshoot and work with existing audio-visual systems
• Perform routine IT maintenance
• Diagnose problems and relay that information to vendor support and the Senior IT Technician
• Track and document hardware / software issues with Help Desk software
• Support for all departments within the Aquarium
• Basic networking skills (run cables, diagnose connections)
• Maintain audio-video equipment (support & repair)
• Perform Herschend Enterprises’ Core Values and Newport Aquarium Guest Service Accountabilities, Policies and Procedures, and Safety Protocols
• Providing end-user support for Microsoft 365, 3rd Party applications, and Point of Sale applications

Benefits

• 24 hours Sick PTO per year
• Profit Sharing and 401K Plan with company match
• Free entrance for you and your dependents which extends to most Herschend Enterprises’ properties
• Earn 1 General Admission complimentary ticket, that you can give to anyone, per pay period
• Discounts at Sharky’s Café, Sweet Dreams Candy Company, and the gift shop
• Discounted tickets and annual passes for friends and family
• Training and development
• Fully funded education programs through Grow U (certifications to college prep to associates, bachelor's, and master’s degrees)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed