House Car Driver

EOS•Beverly Hills, CA

9d•Onsite

About The Position

L’Ermitage Beverly Hills is a Five-Star, AAA Five Diamond, Two Michelin Keys hotel that has offered an intimate and refined hospitality experience since 1975. The House Car Driver transports hotel guests safely, efficiently, and courteously to assigned destinations in the hotel vehicle, following local and state driving laws and hotel procedures. The role supports the hotel’s reputation for exceptional, personalized hospitality through professional guest service, attention to detail, communication, and problem-solving. The driver welcomes and assists guests, learns and follows scheduled rides, prepares and maintains the vehicle, and coordinates with the Front Office, guest services, valet, concierge, and other departments. The position also includes managing traffic and parking around the hotel, communicating guest and vehicle needs, maintaining clean and organized guest areas, and following workplace safety and emergency procedures. Work is primarily in a hotel or restaurant environment, including guest-facing and back-of-house areas, with frequent exterior work and exposure to extreme weather and various hazardous chemicals used as instructed. The role requires flexible hours based on business needs, including weekdays, weekends, and holidays.

Requirements

Valid California Driver’s License.
Excellent driving record.
Satisfactory background check.
Thorough knowledge of the local area and roads.
Knowledge of and comfort driving both automatic and manual vehicles.
Strong communication, organizational, multitasking, and problem-solving skills; ability to prioritize and respond in a timely manner.
Ability to work under pressure, remain focused, multitask, and maintain hospitality standards.
Professionalism and respect for guests’ personal space and belongings.
Ability to read, write, speak, and understand English.
Ability to stand and/or sit for up to 8 hours, walk the property frequently, regularly use stairs, and move quickly to meet guest needs.
Ability to regularly move and lift up to 50 lbs and perform repetitive manual dexterity tasks.
Ability to visibly survey property areas, communicate and exchange information effectively, and safely perform tasks and operate equipment.
Availability for flexible hours based on business needs, including weekdays, weekends, and holidays.
Sincere enthusiasm for the role and a passion for guest service excellence and personalized service in a sophisticated environment.

Nice To Haves

Two or more years of prior professional driving experience.
Fluency in English in verbal and non-verbal communication.

Responsibilities

Greet guests promptly and courteously; open vehicle doors, assist with luggage as needed, and provide a warm welcome.
Provide information about the hotel, its amenities, and dining options, and converse with passengers according to their needs.
Review and learn scheduled rides for the day using the appropriate system; remain on the scheduled route.
Safely drive, park, and retrieve the house car in a timely manner, following driving laws, safety protocols, and hotel procedures.
Inspect the vehicle for damage, operating condition, and cleanliness; document repairs, correct deficiencies where possible, and communicate maintenance needs to Management.
Follow designated procedures for vehicle breakdowns and accidents.
Ensure the safety and security of passengers and their belongings, using caution in tight or busy areas.
Communicate delays, problems, and passenger needs to the Front Office team.
Monitor traffic flow in arrival and departure areas; keep driveways and fire lanes clear and ensure parking is legal and allows emergency vehicle access.
Keep driveway, entrance, valet, lobby, front desk, and sitting areas clean and organized.
Ensure only authorized vehicles use company lots and coordinate with the front desk to verify and report vehicles deemed non-business related.
Direct arriving guests to appropriate locations and maintain full knowledge of on-property parking options, hotel operations, and scheduled daily activities.
Work with guest services to review occupancy, check-ins, VIPs, and special needs; coordinate with valet, concierge, and front desk to maximize the guest experience.
Review daily reports, including in-house rooming lists and arrivals and departures.
Answer inquiries and provide local recommendations, coordinating with the concierge when appropriate.
Communicate with other departments, including submitting requests through Alice and using email and Microsoft Teams.
Report suspicious activity or unsafe conditions to Security or Management; handle guest complaints promptly and refer concerns to a manager when needed.
Monitor shift reports and communications, assist in training new staff, and encourage teamwork and collaboration.
Follow safe work practices and applicable emergency, accident reporting, OSHA, and bloodborne pathogen procedures.
Attend required meetings and training; comply with handbook, attendance, uniform, anti-harassment, and workplace substance policies.
Perform other duties assigned by Management to support departmental and operational needs.