House Attendant

Hersha Hospitality Management LP • Boston, MA

17h • Onsite

About The Position

This is a seasonal position needed from May - October. The House Attendant is responsible for cleaning and maintaining public hotel areas according to established brand/hotel guest service and sustainability standards. The role involves greeting guests, inspecting and cleaning assigned areas, collecting and disposing of trash, vacuuming and dusting corridors, managing linen, reporting maintenance issues, and ensuring overall guest satisfaction. The House Attendant may also assist with room attendant duties during staffing shortages or peak periods and is expected to follow sustainability guidelines and safe work practices.

Requirements

• Previous housekeeping experience required or equivalent training preferred.
• Requires standing for extended periods, walking, pushing, pulling, lifting up to 25 pounds, reaching, bending and kneeling to reach all areas.
• Usage of cleaning chemicals.

Nice To Haves

• High school diploma preferred.

Responsibilities

• Greet and acknowledge guests in a courteous and friendly manner.
• Inspect assigned areas and perform cleaning tasks accordingly.
• Collect trash from the service landings and dispose of in outside trash dumpsters.
• Vacuum and dust guest corridors.
• Pick up bed and other linen from hotel floors and transport to the laundry collection site.
• Deliver clean linen to assigned sections.
• Report maintenance issues.
• Maintain cleanliness and organization of guest areas.
• Respond to guest inquiries and assistance.
• Work as a room attendant when staffing shortages occur or during peak periods.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Benefits

• HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED