Hourly Associate/E-Commerce

Kroger•Charlottesville, VA

8d•Onsite

About The Position

This position is responsible for creating an outstanding customer experience through exceptional service. The associate will establish and maintain a safe and clean environment that encourages customers to return. They will assist the department manager in reaching sales and profit goals and monitor all established quality assurance standards. The role embraces the Customer 1st strategy and encourages associates to deliver excellent customer service, while demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math (counting, addition, subtraction).
MUST BE AVAILABLE 5AM

Nice To Haves

Retail experience.
Second language (speaking, reading, and/or writing).

Responsibilities

Promote trust and respect among associates, display a positive attitude.
Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
Offer product samples to help customers discover new items or products they inquire about.
Inform customers of specials.
Provide customers with fresh products that they have ordered.
Recommend items to customers to ensure they get the products they want and need.
Check product quality to ensure freshness.
Review “sell by” dates and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering/shipping discrepancies to the department manager.
Stay current with present, future, seasonal and special ads.
Adhere to all food safety regulations and guidelines.
Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
Reinforce safety programs by complying with safety procedures, identifying unsafe conditions, practicing preventive maintenance by properly inspecting equipment, notifying appropriate department or store manager of any items in need of repair, and notifying management of customer or employee accidents.
Report all safety risks or issues, and illegal activity, including robbery, theft, or fraud.