E-Commerce Associate - Oakland

Salvation Army Careers•Oakland, CA

1d•Onsite

About The Position

The E-Commerce Associate works at The Salvation Army Adult Rehabilitation Center’s Oakland Thrift Store, supporting the Adult Rehabilitation Program and the organization’s retail operations. The role promotes a positive shopping and donor experience and contributes to the day-to-day operation of the e-commerce business. The associate selects high-value merchandise for online sale and helps supply physical stores with collectible merchandise. Responsibilities include testing items for functionality or authenticity, photographing products, creating and processing listings, handling customer support, following up on orders, and meeting posting quotas and sales targets. The position requires teamwork with sales and e-commerce colleagues and flexibility to work scheduled shifts, including evenings, weekends, and holidays.

Requirements

High school graduate or equivalent.
Demonstrated competency in the skill area through verifiable training and/or experience.
Ability to read and write and understand and follow written and verbal instructions.
Ability to use listing and shipment software at a fast pace.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
Ability to grasp, push, and pull objects and move heavy objects, including furniture, packages, and other bulk items.
Ability to lift up to 50 pounds.
Ability to perform repetitive-motion tasks.
Must be flexible to support adequate store coverage; full-time associates may be scheduled for evenings, weekends, and holidays.

Responsibilities

Select high-value merchandise at the ARC Center for sale on an e-commerce platform and supply physical stores with collectible merchandise.
Test items, including electronics and jewelry, to confirm functionality or authenticity before posting.
Use third-party research, listing, and shipping software, including Tera Peak, Sure Done, and Ship Station.
Assist with photographing items for auction website listings.
Handle phone and email customer support in a timely manner.
Follow up with customers on orders in real time.
Meet daily posting quotas and weekly and monthly sales targets set by the Supervisor.
Partner with the District Sales Manager, E-Commerce Specialist Associate, and team members in the day-to-day operation of the e-commerce business.