Hotline Operator
About The Position
The Hotline Operator plays a critical role at SafeSpot as the frontline point of contact with our callers. They will be responsible for managing incoming calls and talking with callers using a harm reduction framework. Hotline calls are opportunities to engage people who use drugs in meaningful conversation and the ideal candidate would be comfortable talking to people who are actively using drugs and who come from diverse backgrounds and experiences. The ideal candidate should possess excellent communication skills, a calm demeanor in potentially challenging situations, and a strong dedication to saving lives through prompt and compassionate actions. This role is “pay per call” and has monthly call requirements in order to stay active on the team.
Requirements
- Excellent communication skills
- Calm demeanor in potentially challenging situations
- Strong dedication to saving lives through prompt and compassionate actions
- Comfortable talking to people who are actively using drugs and who come from diverse backgrounds and experiences
- Must complete a background check
- Must be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine.
Responsibilities
- Managing incoming calls
- Talking with callers using a harm reduction framework
- Engaging people who use drugs in meaningful conversation
- Providing confidential and compassionate assistance to callers seeking help, information, and referrals to local treatment and support services.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Pharmacy benefits
- Discretionary annual bonuses
- Merit increases
- Flexible Spending Accounts
- 403(b) savings matches
- Paid time off
- Career advancement opportunities
- Resources to support employee and family well-being
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
