Repair Hotline Specialist

U-Haul•Tempe, AZ

3d•Onsite

About The Position

Repair Service Advisor If you are a detail-oriented communicator with a knack for automotive repair, maintenance and diagnostics, consider becoming U-Haul’s newest Repair Service Advisor. In this role you will be constantly learning about and improving truck and trailer designs, repair standards and identifying areas for improvement and coordinating with a wide variety of team members to accomplish them.

Requirements

Basic understanding of electric/electrical circuit operation.
Ability to read and comprehend wiring schematics.
Experience in diagnosing computer controlled drive train components.
Perform calibrations on vehicle power trains.
Proficient use of various diagnostic scan tools.
Automotive service and repair experience in a dealership/ OEM setting.
Acute attention to detail.
Excellent oral communication skills in English and technical writing.
Must be flexible and have a positive attitude.
Ford and/or GM factory training and experience
3-5 years repair and diagnostics experience.
Professional appearance and demeanor.

Nice To Haves

U-Haul Master Technician status not a pre-requisite but desired
U-Haul Master Technician status within 2 years of job position start date

Responsibilities

Provide OEM specifications and assist in the diagnostics of equipment mechanical issues
Provide, interpret, guide automotive technicians through wiring schematics
Research and create repair methods for trucks in the U-Haul fleet
Identify and communicate about methods or parts conducive to extending vehicle longevity
Identify best practices for diagnostic/ repair processes.

Benefits

Medical insurance
Prescription drug plans
Dental & Vision plan with hearing care discounts
Onsite medical clinic for team members and eligible family members
New indoor fitness gym (Midtown Phoenix campus)
Get Fit Gym Reimbursement Program
Registered Dietitian Program
WeightWatchers®
CVS Virtual Care
U‑Haul Kids Program
24‑Hour Nurse Line
Wellness Program (Healthier You initiatives & challenges)
Mindset App Reimbursement
Pet Insurance & Wellness plans
Career stability
Opportunities for advancement
Valuable on‑the‑job training
Tuition Reimbursement Program
Free online courses for personal and professional development at U‑Haul University®
401(k) Savings Plan
Employee Stock Ownership Plan (ESOP)
Company‑paid life insurance
Voluntary life insurance options
Short-Term and Long‑Term Disability
Critical Illness, Accident & Hospital Indemnity plans
Business & business travel insurance
MetLaw Legal Program
MetLife Auto & Home Insurance
LifeLock Identity Theft Protection
Dave Ramsey’s SmartDollar® Financial Wellness Program
U‑Haul Federal Credit Union
Paid holidays, vacation, and sick time
You Matter Employee Assistance Program (EAP)
Discounts on cell phone plans, hotels, computers, vehicles & more
Community involvement & volunteer opportunities
U‑Haul Mothers Program (Paid maternity leave)