Hotline Counselor FT

CHILDHELP • Scottsdale, AZ

5d • Hybrid

About The Position

Responsible for providing crisis intervention, education, referral, and resource information, and creating action plans for all help seekers that contact the Childhelp National Abuse Hotline through call, text, or chat, using the evidence-informed practice model. Primary topics include but are not limited to child abuse (physical, emotional, sexual, neglect) family conflict, parenting support, domestic violence, and other related issues such as suicidal ideation, mental health concerns, and support for survivors of abuse. This position is hybrid in the Phoenix area (training will be done onsite at our Headquarters in Scottsdale); may move to onsite before year end.

Requirements

• A bachelor's degree in psychology, social work, or a related field is required.
• Minimum one (1) year of experience working with family violence and/or child abuse.
• Strong understanding of laws and regulations surrounding physical, sexual, and emotional abuse, child abuse, neglect, and legal reporting requirements.
• Ability to successfully complete Hotline Counselor training and pass all competency assessments.
• Must meet all job expectations, including successful completion of the counselor assessment, within the first 90 days of employment.

Nice To Haves

• A Master's or Doctoral degree in a relevant field is preferred.

Responsibilities

• Provides Counseling Services Via Phone: Provides appropriate counseling to help each seeker via phone call using the evidence-informed practice model. Provides undivided attention and warmth to each help seeker regarding issues presented. Ascertains and understands the immediate presenting issues(s) of help seekers, turning those issues into brief action plans as appropriate.
• Provides Counseling Services Via Digital Services: Provides digital support services (text and live chat) and appropriate counseling using the evidence-informed practice model. Provides undivided attention and warmth to each help seeker regarding issues presented. Ascertains and understand the immediate presenting issue(s) of help seeker, turning those issues into brief action plans when necessary.
• Documentation & Reporting: Enters relevant data, accurately and completely into the Hotline database in a timely manner. Reports information to appropriate authorities, when legally bound to do so.
• Quality: Remains current on all laws, regulations, policies, protocols, and practices surrounding physical, sexual, and emotional abuse, child abuse, neglect, and legal reporting requirements and applies knowledge to the work in accordance with quality standards. Understands and adheres to confidentiality and anonymity. Understands and adheres to counseling ethical guidelines and boundaries. Remains knowledgeable with regard to all Hotline referral sources, including the Hotline national resource database. Understands the contractual obligations of the hotline and follows protocol and documentation.
• Continuous Improvement, Knowledge sharing, and Collaborative Problem Solving: Attends staff meetings and completes all required trainings. Interacts with co-workers to best identify effective approaches and interventions for presenting issues. Participates in assigned work teams, as requested.
• Miscellaneous: Willing to engage in a Reflective Supervision process to give and receive feedback on a regular basis. Performs other related duties, as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level