PRN Crisis Hotline Counselor
About The Position
Youth Villages’ Specialized Crisis Services (SCS) Program provides rapid, effective assessment and intervention for youth up to age 18 who are experiencing a psychiatric emergency, such as suicidal or homicidal thoughts, severe depression, physical aggression, psychosis, or acting in a destructive or uncontrollable manner. The program offers thorough, strength-based assessments and crisis management to ensure the safety of the youth and others involved. Families, community members, and providers can reach out for support regardless of whether the youth is currently receiving services from Youth Villages. SCS staff work closely with the youth, their family, and key community partners to evaluate risk factors and develop an immediate plan for stabilization. Services are provided in the home or community to offer timely, accessible support during a crisis. In addition to crisis assessment, the program provides ongoing treatment and intervention to help maintain family stability until appropriate long-term services can be secured.
Requirements
- Master’s degree in a social services discipline
- Current, valid driver’s license
- Automobile for work purposes
- Proof of auto insurance
- Strong organizational skills and attention to detail
- Excellent written, verbal, and oral skills
- Ability to manage multiple priorities simultaneously
- Basic computer knowledge
- Ability to maintain a flexible schedule
Nice To Haves
- Degrees that can be considered include: social work, drug and alcohol education or counseling, psychology, criminal justice, guidance counseling, or marriage and family therapy (others subject to review)
- Applicants who are provisionally licensed (LMSW, LCSW, LPC, LMFT) or working towards licensure
- Experience working with at-risk youth and/or families in a volunteer, internship, or paid position
- One year of clinical experience
Responsibilities
- Manages the 24-hour triage crisis hotlines
- Dispatches counselors into the community to respond to calls
- De-escalates and screens conversation for safety concerns
- Preserves the dignity of those we serve and works cooperatively with the community
- Attends 3 weekly meetings (individual, team, and clinical consultation) for professional development and quarterly booster training sessions to enhance clinical skills
- Completes accurate and timely documentation in an electronic medical record system (EMR)
- Performs other duties as assigned
Benefits
- Medical, Dental, Prescription Drug Coverage and Vision
- 401(k)
- Time off: 2 week paid vacation (full-time) / 1 week paid vacation (part-time)
- 12 paid sick days per year
- 11 paid holidays
- Paid Parental Leave
- Mileage & Cell Phone Reimbursement (when applicable)
- Tuition reimbursement and licensure supervision
- Growth & development through continuous training
- Clinical and administrative advancement opportunities
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What This Job Offers
Career Level
Mid Level
