Hotline Supervisor

Women Helping Women•Cincinnati, OH

1d•Hybrid

About The Position

Hotline Program Supervisor Location: In office, Hotline Huddle- Elsinore Location Position requires monthly shift in Supervision duties, in which Supervisor will work remotely. Reports To: Hotline Program Director Who We Are Women Helping Women is dedicated to preventing gender-based violence and empowering survivors. Our mission is to provide compassionate, survivor-centered services and build strong community partnerships to create a world free of violence. The Hotline Program provides 24-hour crisis intervention, advocacy, and support to survivors of domestic violence, sexual assault, stalking, and dating violence across the communities we serve. This team ensures survivors have immediate access to trauma-informed, confidential support at any time. What We’re Looking For We are seeking a collaborative and organized Hotline Program Supervisor to lead and support a team of advocates providing around-the-clock crisis response services. This role blends leadership and direct service, ensuring a seamless, high-quality system of care that is responsive to survivor needs. The Hotline Program Supervisor is responsible for maintaining consistent coverage across 24-hour programming, supporting staff development, and fostering strong community partnerships. This position plays a key role in advancing a culture of teamwork, accountability, and survivor-centered service delivery. Administrative Weeks: Monday–Friday, 8:30 AM – 5:00 PM (3 weeks/month) On-Call Coverage: One week per month (Saturday 12:00 AM – Friday 11:59 PM), based on program rotation and Director discretion

Requirements

Minimum of 1 year of supervisory experience (2+ years preferred)
Demonstrated experience in the gender-based violence field
Strong organizational, interpersonal, and communication skills
Ability to work both independently and collaboratively
Proficiency in Microsoft Office Suite and virtual platforms (e.g., Zoom)
Commitment to maintaining confidentiality and handling sensitive information with discretion
Passion for Women Helping Women’s mission and survivor-centered work
Reliable and consistent access to the internet
Ability to maintain a confidential workspace

Nice To Haves

Additional supervisory or leadership experience
Experience working with diverse populations and community systems

Responsibilities

Recruit, hire, train, and manage Hotline Advocates
Conduct regular supervision and performance evaluations, including performance improvement planning as needed
Promote a supportive, collaborative team environment aligned with WHW values
Provide direct services including crisis intervention, hospital accompaniment, and holistic advocacy
Oversee program operations to ensure efficient, high-quality, and survivor-centered services
Maintain consistent 24-hour coverage through development and management of staff schedules
Support On-Call Supervisor rotation coverage in collaboration with the Hotline Director
Manage and review documentation, including timesheets, mileage reimbursement, and service data
Oversee collection of program data for statistics, client satisfaction, and outcome measurement
Facilitate two monthly team meetings, including non-traditional hours, to support collaboration and communication
Actively participate in agency strategic planning and ongoing program development
Build and maintain strong relationships with referral partners and allied professionals across service counties
Represent Women Helping Women in a professional and confidential manner
Promote positive public relations and advance the mission of the agency within the community
Foster teamwork and cohesion across internal programs and multidisciplinary partners