Hotel Valet Attendant - Westin Austin at the Domain

Towne Park•Austin, TX

1d•$10 - $12•Onsite

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to hotel guests. The role involves safely and promptly parking and retrieving guest vehicles, assisting with luggage and bell services, and supporting guests during arrival and departure. The associate also provides information and assistance with directions, taxis, reservations, hotel amenities, local attractions, and other guest inquiries. The position maintains accurate valet records and follows established procedures for vehicle keys, claim checks, parking rates, vehicle locations, damage surveys, and revenue collection. Work is performed according to specific operational instructions, with frequent verification. Most work takes place outdoors, potentially for the full shift, in conditions that can include extreme heat and cold.

Requirements

High school diploma or GED.
Valid driver's license for the state of application, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English, comprehend simple instructions and short correspondence, and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations with guests, clients, and coworkers.
Ability to perform basic arithmetic with three-digit numbers, tens, and hundreds, including calculations using American currency.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to perform parallel parking.
Ability to meet the physical demands of the role, including extended sitting or standing, walking, running, climbing stairs, and lifting or exerting up to 100 pounds occasionally, 50 pounds frequently, or 20 pounds constantly.
Ability to work outdoors for extended periods, including in extreme heat and cold.
Travel of up to 5% may be required.

Nice To Haves

Ability to operate a manual transmission.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests promptly and use their last names during interactions.
Use the salutation of the day, welcome guests, follow Towne Park phone etiquette, and remain in designated areas when not completing other tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage, and open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about hotel outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, or guest amenities as requested and shuttle guests to approved locations.
Explain parking rates and retrieval procedures to guests upon arrival.
Issue claim checks only after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim check receipts; record the vehicle location on key tags after parking.
Calculate and collect revenue for vehicles when needed.