Hotel Valet Attendant - Westdrift Manhattan Beach

Towne Park•Manhattan Beach, CA

10d•Onsite

About The Position

The Hotel Valet Attendant, referred to in the job description as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services. The role includes parking and retrieving guest vehicles safely and promptly, assisting with luggage and bell services, and helping guests with questions, directions, reservations, and facility information. The attendant explains parking rates and retrieval procedures, maintains accurate vehicle and claim-check information, and may calculate and collect parking revenue. The work is primarily outdoors, sometimes for the entire shift, and may involve exposure to extreme heat and cold.

Requirements

High school diploma or GED.
Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and coworkers.
Ability to perform basic arithmetic, including operations with three-digit numbers and units of American money.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to perform parallel parking.
Ability to meet the physical demands, including extended periods of sitting or standing, movement and handling tasks, and lifting up to 100 pounds occasionally, 50 pounds frequently, or 20 pounds constantly.

Nice To Haves

Ability to operate a manual transmission is highly desirable.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests and use their last names during interactions.
Welcome guests using the salutation of the day, follow Towne Park phone etiquette, and remain in designated areas when not completing tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage; open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to approved locations.
Explain parking rates and retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle locations on key tags.
Calculate and collect revenue for vehicles when needed.