Operator-PT-Chelsea Hotel- Toronto
About The Position
The Hotel Telecom Operator responds to incoming calls, determining the caller’s request, directing the call and providing guest service and information. Takes ownership of all guest problems and ensures follow-up in a timely manner. The Chelsea Hotel, Toronto is Canada's largest hotel with 1,590 guest rooms, centrally located and just steps from the city's best shopping districts, world-class theatres, vibrant nightlife, and exciting attractions. It is a full-service urban resort with diverse room types, dining options, and separate adult and family recreation areas and pools. It is a premier family destination with services like the Family Fun Zone, Kid Centre, and Club 33 Teen Lounge. The Chelsea Hotel, Toronto is an independent property and part of the Langham Hospitality Group’s international portfolio of hotels and resorts.
Requirements
- Previous guest service experience an asset
- Intermediate computer skills
- Be a team player
- Be able to multitask
- Detail oriented
- Effectively communicate in the English language
- Sitting for long periods of time.
- Oral communication
Responsibilities
- Responds to guest phone calls, using the Standard greeting and the guest name. Guest name must be mentioned on three occasions during the call.
- End all calls with “my pleasure”
- Takes and key enters messages for guests
- Ensures that guests receive and respond to wake-up calls.
- Responds to guest complaints in a timely and efficient manner.
- Responds to guest concerns using Empowerment.
- Maintain guest privacy
- Transfers internal calls and pages personnel.
- Responds to the service action, redirecting calls, giving out information and putting through special calls such as long distance.
- Enter group and individual wake up calls
- Monitors emergency board and phones and follows emergency procedures.
- Monitor emergency elevator phone and report to security
- Records and report out-of-order equipment to Customer Care Manager.
- Complies with Hotel & Safety Policies and Procedures.
- Complies within Hotel policies and procedures.
- Be fully aware of Emergency procedures and your role there in.
- Performs all other tasks as assigned by Management.
- Regular test calls will be completed to ensure call quality and that the Department is performing at the highest possible level.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
