Hotel Task Force Manager

NCG Hospitality•Madison, WI

2d•Onsite

About The Position

NCG Hospitality is seeking a dynamic, experienced, and highly adaptable Task Force Manager to support its growing portfolio of hotels. This is a travel-intensive, field-based position requiring approximately 80-90% travel to NCG Hospitality properties across the United States. The role involves providing leadership and operational support during management transitions, new hotel openings, acquisitions, distressed properties, and other critical business needs. The position offers variety, travel, and the opportunity to make an immediate impact by ensuring operational excellence and exceptional guest experiences.

Requirements

A college degree or equivalent hospitality leadership experience.
Five or more years of hotel experience, including at least three years in a management role.
Strong operational knowledge across hotel departments, including front office, housekeeping, maintenance, sales, revenue management, and food and beverage.
Proven leadership experience with the ability to motivate, coach, and develop teams.
Strong financial acumen, including budgeting, forecasting, revenue management, and P&L responsibility.
Excellent communication, interpersonal, and relationship-building skills.
Effective problem-solving skills and the ability to make sound decisions in fast-paced environments.
A professional, positive, and guest-focused leadership style.
Ability to remain composed under pressure and successfully manage changing priorities.
Hilton, Marriott, and Hyatt brand experience required.
Ability and willingness to travel approximately 80-90% of the time, including extended stays at NCG Hospitality-managed properties throughout the United States.
A valid driver's license and the ability to travel overnight as needed.
A commitment to embracing and demonstrating NCG Hospitality's Vision, Mission, Values, Culture, and Operating Philosophy.

Responsibilities

Provide hands-on leadership and operational support during management transitions, new hotel openings, acquisitions, distressed property assignments, and other special projects.
Oversee daily hotel operations and provide General Manager-level leadership across all departments.
Assist with recruiting, hiring, onboarding, training, coaching, and developing hotel team members and leaders.
Foster an inclusive, engaging, and supportive culture while driving team member satisfaction and retention.
Lead by example in delivering exceptional guest service and creating memorable guest experiences.
Support hotel budgeting, forecasting, revenue management, and sales initiatives to drive financial performance.
Analyze financial results, identify performance gaps, and implement improvement strategies.
Ensure compliance with brand standards, company policies, safety requirements, and operational procedures.
Conduct property inspections and quality audits to maintain high standards of cleanliness, service, and overall hotel performance.
Partner with Regional Vice Presidents and property leadership teams to execute operational and strategic initiatives.
Assist with leadership meetings, company events, and special projects throughout the organization.
Provide detailed operational assessments and transition plans at the conclusion of assignments.
Support a variety of operational needs as business demands require.

Benefits

Worldwide hotel discounts and complimentary stays at NCG Hospitality-managed hotels
Referral and incentive programs
Paid Volunteer Hours
Recognition programs
Appreciation events
Medical, dental, and vision coverage
Paid Time Off
Paid Sick Time
Employee Assistance Program
HSA/FSA options
Telehealth
Wellness benefits
Competitive salary with same-day pay options
401(k) with generous company match
Performance bonuses for eligible positions
Personalized career development and advancement opportunities
Leadership training, mentorship, and educational assistance
Opportunities to grow across 35 hotels and our Corporate Office