Hotel Supervisor - Point Place Casino Hotel

Turning Stone Enterprises•Bridgeport, NY

1d•$42,120 - $50,544•Onsite

About The Position

Join our team as a Hotel Front Desk Supervisor at Point Place Casino, where no two days are the same! You’ll be the go-to person for keeping things running smoothly—coordinating team schedules, solving guest issues with a smile, ensuring seamless communication across departments, and making sure every guest feels like a VIP. From managing systems and supplies to prepping for exciting group arrivals, you’ll play a key role in delivering a top-tier hotel experience. If you love leading a team, staying organized, and creating memorable stays, we’d love to meet you!

Requirements

Must have at least a 2 year college degree.
Must have experience in a leadership role.
Hotel front desk experience required.
Must have computer experience.
Must possess excellent communication and leadership skills.
Ability to stand/walk for long periods of time and lift up to 31-40 pounds.

Responsibilities

Effectively schedules Team Members (when call outs occur) to ensure sufficient front desk coverage at all times.
Ensures front desk Team Members maintain complete knowledge of and follow all Enterprise and departmental policies and procedures.
Maintains sufficient supply of all front desk materials and supplies. Orders all needed materials in a timely manner.
Regularly ensures that all systems are in working order and maintains complete knowledge of all system applications (i.e. L.M.S., Electronic Keys, TV System, Datamagin, and Telephone System).
Informs Operations Manager on duty of any necessary information, including VIPs staying at the Hotel.
Ensures all areas, including Housekeeping and Laundry Attendants are working properly in the absence of other Hotel Supervisors, or Hotel Manager.
Interacts with guests effectively answering questions, solving problems, and handling complaints.
Has a close working relationship with all other hotel functions: PBX/Reservations, Housekeeping, Guest Services, to ensure proper interaction of each area, lending itself to a complete guest experience.
Reviews Non-Zero Balance report on a regular basis.
Prepares Hotel and Group Sales groups and group information prior to group arrival.
Works closely with the Casino Hosts to make certain blocks and rooming lists are up to date.
Aids in the preparation of Hotel and Group Sales groups and group information prior to group arrival as needed.
Effectively ensures that rooms have been cleaned properly and inspected.
Pre-blocks bus groups and other groups with priority.
Makes sure Housekeeping receives rooming lists for VIPs, and Bus Groups on day of arrival.
Ensure Housekeeping is aware of all No Show rooms and Casino Sellout rooms prior to 8:00am.