Hotel SMERF Group Sales Manager

Sree Hotels•Charlotte, NC

27d•Onsite

About The Position

SREE Hotels is looking for an experienced SMERF Group Sales Manager to join our team at the Embassy Suites by Hilton, located near Billy Graham Parkway and the Charlotte airport. As a Group Sales Manager, you will enjoy professional training & development, responsive corporate support, competitive pay, and an excellent benefits package. SREE Hotels LLC is one of the fastest-growing property management groups in the Southeast, offering associates unparalleled opportunities for advancement in the Hospitality Industry. The Company currently owns and operates 24 brand name hotels in popular markets like Charlotte, Raleigh, Durham, Columbia, Cincinnati and Myrtle Beach and we are expanding. Our portfolio includes well-respected brands like Marriott, Hilton & Hyatt. Our Corporate Office is conveniently located in the beautiful Ballantyne area of Charlotte, NC with easy access to major highways and airports making travel a breeze.

Requirements

2 years of Direct full-service hospitality sales experience is required.
Fluent in basic computer skills to include Word and Excel in business format.
Fluent in electronic communications (email).
Requires knowledge of sales techniques, revenue management, and customer service skills
Ability to solve problems and make sound business decisions.
Excellent verbal and written communication skills.
Ability to work as team player with all levels of hotel staff.
Excellent guest relations skills.
College degree and/or equivalent sales experience required.
Demonstrate ability to influence customers to close the deal
Excellent judgment
High ethical standards of conduct

Nice To Haves

Marriott and/or Hilton brand experience is a plus.

Responsibilities

Achieve productivity goal and activity goal by targeting accounts with appointment-oriented sales calls which in-line with goals established by the marketing plan and budget and management.
Maximize current hotel’s key accounts by saturating account contacts and departments. Establish and maintain close contact with key accounts through phone calls, appointments, client functions, tours, professionally written correspondence. Assess future and current needs of the client. Promptly follows-up on all customer needs in an efficient and timely manner. Negotiates guest room rates and hotel services within approved booking guidelines.
Capture and shift business from market hotels through research, networking, and proactively telemarketing/soliciting new accounts as well as outside sales calls. Establish and maintain close contact with target accounts through phone calls, appointments, client functions, tours, professionally written correspondence. Assess future and current needs of the client. Promptly follows-up on all customer needs in an efficient and timely manner. Negotiates guest room rates and hotel services within approved booking guidelines.
Maintain accurate, organized and current file management system in order to service client and employer in the most expedient, organized and knowledgeable manner. Develops customer profiles and maintain an effective trace system, in order to best meet client needs, resulting in superior service. Promptly follows-up on all customer needs and inquiries set by brands and management.
Participate in associate functions, client and guest events, and community events.
Assist with developing and maintaining the business plan with General Manager, Marketing Manager and Corporate Director of Sales.
Qualify all leads and prospects gained from tele-prospecting, cold calls, sales blitzes and other lead sources including in-house guests.
Participate in joint sales calls with the Corporate Director of Sales and General Manager.
Actively participate in Revenue Management calls.
Actively participate in Marketing Calls
Assist with rate and services decisions.
Assist with servicing events.
Attend weekly sales meetings.
Complete weekly and monthly sales call reports and submit to General Manager and Corporate Operation and Sales Team.
Exhibits a positive and involved team attitude to all hotel departments and maintains open communication with all team members for the overall success of the hotel.
Build and maintain rapport with competitor hotels, lead sources, clients and local community.
Displays a neat, clean, and business-like appearance at all times and represents themselves as well as hotel and SREE Hotels with the highest level of integrity and professionalism.