Hotel Shuttle Driver

IMG Academy•Bradenton, FL

About The Position

The Shuttle Driver ensures hotel guests enjoy a smooth, welcoming, and memorable experience from arrival to departure. They work closely with Guest Services and other hotel departments to provide guest assistance with valet, luggage, transportation, and other miscellaneous needs.

Requirements

Valid US Driver’s License with an acceptable driving record
High School diploma or equivalent
Ability to drive a variety of vehicles including golf carts and vans
Ability to read, understand and comply with the rules and regulations of the State and Federal DOT.
Strong customer service and communication skills with the ability to interact professionally with guests, team members, and leadership
Ability to handle guest concerns calmly, courteously, and efficiently
Ability to lift, move, push and pull equipment or luggage in excess of 60lbs
Ability to stand and walk for duration of shift
Ability to work on various indoor and outdoor surfaces including grass, turf, courts, etc. in all weather
Must be able to bend, stoop, squat and stretch to fulfill tasks
Ability to safely operate motor vehicles, hotel vans, and golf carts
Ability to work outdoors and indoors in varying weather and environmental conditions
Must be able to operate office equipment such as computers
Ability to work days, nights, weekends and holidays as needed
Requires a background check upon offer
Requires a pre-employment drug screen upon offer

Nice To Haves

Previous experience in hotel services is preferred
Knowledge of hotel operations, guest service standards, and local area attractions preferred

Responsibilities

Greet guests warmly, anticipate needs, and assist with parking, luggage handling, and escorting guests to their rooms
Respond promptly and efficiently to guest requests and service needs
Provide guests with directions, local area information, and hotel amenities details
Safely transport luggage and packages to and from guest rooms, vehicles, and loading areas
Park and retrieve guest vehicles in a courteous and timely manner, using claim tickets and documenting any vehicle damage as required
Ensure guest vehicle keys are securely stored at all times
Explain guest room features and amenities, including televisions, phones, and other in-room technology
Transport guests via hotel van to local destinations or arrange appropriate transportation as needed
Transport authorized guests via hotel golf carts to IMG campus locations
Maintain hotel transportation vehicles, including cleaning, washing, and fueling of vans and golf carts
Ensure front drive, lobby, and entry areas are clean, organized, and well-maintained, including seating areas, walkways, doors, and surrounding grounds
Protect confidential guest and proprietary information in accordance with company policies
Perform other duties as assigned by management